facebooktwitterpinterest
mobil menu

Holiday Inn Dandenong, an IHG Hotel

  1. Dandenong
  2. Dandenong Hotel

Reviews, get directions and contact details for Holiday Inn Dandenong, an IHG Hotel

Holiday Inn Dandenong, an IHG Hotel
Address: 50-52 McCrae St, Dandenong VIC 3175, Australia
Phone: (03) 8908 0000
State: Victoria
City: Dandenong
Zip Code: 3175


Update Info
Reviews
An absolutely wonderful stay! The rooms were spotless, modern, and well-equipped with everything we needed. The staff went above and beyond to make us feel comfortable, offering local tips and even arranging transport. Breakfast had a great variety, and the location is perfect—walking distance to restaurants and the main attractions. Highly recommended!
The hotel provides a sense of security with safety doors at both the main entrance and the parking area. Our room was equipped with two queen-sized beds, though the space felt rather tight. It was challenging to open large suitcases anywhere except in the bathroom. The in-room desk was also too small to work comfortably, which led us to use the lobby instead. Unfortunately, the couches there were not particularly comfortable, and the power sockets were installed quite low, making it impossible to use universal adapters.nnThe front desk staff were consistently friendly and helpful, which I truly appreciated. However, the service in the restaurants was less positive. Most of the staff we encountered were rather unfriendly, with the exception of one waiter on 19 September, who stood out for being energetic, polite, and genuinely welcoming.nnOn my first morning, I approached three staff members to ask where the breakfast area was. One of them kindly pointed me in the right direction and asked for my room number. However, another looked at his watch and said, “10 more minutes.” I found this response rude and unprofessional, as it did not address my question. At the time, I was unwell with a severe headache and had made the effort to come downstairs to have something to eat. A more considerate and service-minded approach would have been much appreciated, as guests’ needs are not always visible.nnAdditionally, during breakfast, the front desk asked me for my room number every single day, yet my caucasian husband was never asked once. This inconsistency in service raised questions about the standards being applied.nnOverall, while the hotel offers security and has some very kind staff members, I believe there are areas where service and attentiveness could be improved to create a more consistently welcoming experience for all guests.
The hotel itself was clean and comfortable, and the included breakfast was average but acceptable. My booking was for two nights, two guests, with breakfast included.nnUnfortunately, the check-in process was extremely disappointing. Because the booking was made through Agoda, the front desk made things unnecessarily complicated. Even though the reservation clearly stated two guests, they refused to check in the second guest without first contacting Agoda. This made us wait nearly an hour despite the fact that everything was already fully paid in advance.nnTo make matters worse, the staff refused to add IHG membership benefits because it was a third-party booking. The policies felt overly strict and unhelpful, with far too many rules that created unnecessary obstacles for guests. Instead of assisting, the staff kept blaming Agoda and offered no solutions. If the hotel does not want to honor third-party reservations properly, they should not advertise on these platforms.nnAnother issue was that the reservation was under my partner’s name only. My partner had already emailed the hotel three days in advance explaining they could not attend. At check-in, I presented the Agoda booking confirmation on my app and provided the same email address, but the staff claimed they could not find it. This only added to the confusion and frustration.nnMe and partner has been really good customers in IHG and always choose Holiday day inn hotels.nnOverall: The facilities were fine, the hotel was clean, and breakfast was average. However, the extremely rigid policies, lack of flexibility, and poor handling of third-party bookings ruined the overall experience. The front desk was unhelpful, unsympathetic, and made us feel like the hotel cared more about rules than about guests.
We had a great stay here — the room was clean, modern and really good value for what you get. A couple of small things missing like plates and a coffee capsule machine would’ve been handy, but overall everything felt fresh and well looked after.nnThe location made it super convenient to duck out to the shopping centre or grab a bite nearby. While the street atmosphere isn’t the most vibrant, the hotel itself felt safe and quiet.
I visited with my wife on our anniversary recently. Had a pleasant stay and were greeted at the reception by Don who was the night manager. He was kind enough to offer us drink vouchers and also ensured to extend our stay by couple of hours. Great customer service. Would visit again.
Comment on this business

Holiday Inn Dandenong, an IHG Hotel map

Directions to Holiday Inn Dandenong, an IHG Hotel with public transportation

Dandenong Plaza SC/McCrae St (Dandenong) 10 meters
828
844
892
893
981
Dandenong Plaza SC/McCrae St (Dandenong) 20 meters
828
844
892
893
981
Langhorne Pl/Langhorne St (Dandenong) 160 meters
802
804
811
843
845
850
861
862
901
978
982
Foster St/McCrae St (Dandenong) 200 meters
828
844
892
893
981
Langhorne Pl/Langhorne St (Dandenong) 200 meters
802
804
811
843
845
850
861
862
901

to add Holiday Inn Dandenong, an IHG Hotel map to your website;



Copyright 2025 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0033 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy