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Reviews, get directions and contact details for Hinkler Book PTY Ltd.

"We offer a galaxy of worlds full of infinite inspiration where you can explore, play, imagine and create. We bring you closer to characters, stories and brands you know and love, as well as introduce you to some waiting to be discovered"
Address: 17/19-23 Redwood Dr, Dingley Village VIC 3172, Australia
Phone: (03) 9552 1333
State: Victoria
City: Dingley Village
Zip Code: 3172


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
My daughter received a Hinkler puzzle for Christmas from a friend. My daughter spent a long time trying to complete it, until the end, where she found 3 pieces were missing and 4 pieces that fit nowhere. I contacted Hinkler to get the pieces or a replacement puzzle, explaining it was a gift from a friend and sent a photo showing the issue. Hinkler responded saying with their legal policies and said I had to go to where it was purchased. I explained is was not possible due to the gift being from a friend. Hinkler ignored my email and never responded it's now over two weeks since I sent the email. Based on the missing and incorrect pieces and very poor customer service, I would stay completely away from Hinkler Puzzles.
AVOID IF IT SAYS HINKLER ON THE BOX AVOID,... WHEN CONTACTED ABOUT MISSING PIECES THEY DONT WANT TO KNOW ABOUT IT.. BUT ARE QUITE HAPPY TO TAKE YOUR MONEY.. OPENED A BOX AND FINISHED THE PUZZLE IN STORE WHICH WAS MISSING THE LAST PIECE... CONFRONTED THE STORE FOR A REPLACEMENT PIECE,. AND THEY SAID "CANT HELP YOU SORRY" KNOWINGLY SELLING FAULTY PRODUCTS. AVOID TAKE UR MONEY ELSE WHERE.
bought 2 kits crochet, paper flower making. crochet was meant to be for beginners/kids. was not beginner friendly. skipped over terminology, skipped steps, failed to describe certain stitches or movements. paper flower making was advertised to 'include everything' needed to complete the activity. it didnt. it failed to mention that you need a hot glue gun.
Bought my daughter the "Incredible Earth" science kit thinking it would be really cool.....nope, the materials used for the earthquake were so cheap the experiment didn't even work. The other experiments were so lame we didn't even bother to do them, everything went straight in the garbage. I will never purchase an item from this company again.
I was given a puzzle Take me to the USA for Christmas and have been very disappointed because it has a lot of pieces missing, part of the border most of the monuments and several of the other pieces. The puzzle was new in the box and sealed in the plastic bag. This makes me rethink about using your products in the future.
We had a minor problem with a Hinkler puzzle so I emailed the company to let them know. They sent me a replacement product straight away with a lovely note. Great service, thank you!
The other poor reviews on here around product quality reflect the business as a whole. Thier commitment to employees and internal management culture is reflected in the product output. If you are after an employer of choice... you won't find it under the current ownership.
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