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Herriot House Veterinary Surgery

  1. Toowoomba City
  2. Toowoomba Veterinary Care

Reviews, get directions and contact details for Herriot House Veterinary Surgery

Herriot House Veterinary Surgery
"Veterinary practice with 24 hour emergency care."
Address: Cnr 143 West & Herries Sts, Toowoomba City QLD 4350, Australia
Phone: (07) 4639 1733
State: Queensland
City: Toowoomba City
Zip Code: 4350


Opening Hours

Monday: 7:00 AM – 7:30 PM
Tuesday: 7:00 AM – 7:30 PM
Wednesday: 7:00 AM – 7:30 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 7:30 PM
Saturday: 7:30 AM – 6:00 PM
Sunday: 8:30 AM – 5:30 PM

Update Info

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Reviews
Took our new fur child Pebbles here to get follow-up shots and a check up. Being from Redcliffe and not having had a pet since 2012 and that pet a bird . Pebbles being my first dog since 1987 nervous is understating my feelings. Needless to say my partner being from Tbah and a long term dog owner a her previous dog being a patient here till his passing relaxed me the nurses and staff where caring and professional the vet gave pebbles the thumbs up a very good specimen ahh so happy pebbs is going nowhere else from now on
All the staff that Billie dog and I dealt with were great, especially the vet Melinda. I am confident that our little man will make a full recovery. An expensive exercise, but very necessary sadly. I don't regret the decision to take Billie there on Sunday morning.
Our first experience after moving to Toowoomba was positive. Staff and the vet in this clinic were polite and responsive. Nothing out of ordinary or in fact extraordinary. Our visit was pain free and our dog was all happy throughout the visit. The place has quite a traditional character to it and I assume one of the main vets must have been around for ages.
30 years of being a customer and a total of 11 pets, I’ve finally had enough. I was told to go elsewhere as my dog of 14 years 7 months was rapidly going down hill after dental surgery 2 weeks prior. She needed to be seen immediately as she was having seizures. I was told I couldn’t come in and had to wait 3 hours for my appointment that I had. I held her while she had seizure after seizure. Rung a totally unknown vet and they said bring her in immediately. She was put to sleep within 30mins of my call to them. I was told they were too busy ! 30 years !!!!!! How’s that for loyalty?
Used to be 5+ stars when the two Peters were operating it. It used to be the best! The last brilliant vet left a couple of months ago. And they didn't bother to contact us to inform us that Dr Isabella had left and discuss on going vet care with our pets. Go there if you want an average vet service that's like 90% of other vet services. I feel that it's just being run as a business first and a vet service second. But not as much as some. Comments from customer for 27 years. Edit: changed to 3 stars as most vet clinics are the same. At least they're not rip off merchants like some. Yes we got burnt bad!
We take all our pets here and will never go anywhere else. The staff are always so friendly and helpful and honestly the animals love them all! Thank you for being an amazing and welcoming place and always being so comforting and friendly!
Peter and the whole team did an excellent job bringing my dog Conner back to full health after a brown snake bite. Nothing was to much trouble and being able to visit on two separate occasions was so lovely and beneficial for us. The vets were also happy to talk via phone and face to face across 6 long days of treatment. The service provided was excellent value and of the highest quality.
Been going hereca while now, but unfortunately dont do birds. But staff are friendly and always great with the animals.
Have been going there for over 30 yrs. Polite reception staff and great caring vets, but not no more. Rude, unwelcoming, not there for the better of the pets or owners any more. I'm just glad I've seen the change before I booked my daughter's dog in. This family is now looking for a new family vet.
Be prepared to be laughed at on the phone if you're distressed - a jovial receptionist will interrupt and boarderline mock you while attempting to explain a difficult situation. If you're seeking an effective route to frustration or resentment, don't hesitate to call.
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