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Reviews, get directions and contact details for Health Te Aroha

About

Health Te Aroha is a general practice, open 7 days a week*, with a nurse phone triage available 24 hours.

*excluding public holidays & long weekends

Story

Health Te Aroha started in the late 1990’s. Tertius Coetzer and Paul Henry amalgamated three of the four solo practices in Te Aroha into one practice and named it Health Te Aroha. This practice moved into a purpose built building in 2001 where it has stayed until today.

During this time we brought pharmacy, pathlab, physio and the dentist into the building. We also offer specialist appointments, a midwife and diabetes nurse specialist.

In 2005 Brendon Eade joined the practice and Health Te Aroha was first given CORNERSTONE accreditation the year after in 2006.

Hayley Scott then joined the practice as a GP in 2007, becoming a director in 2010.

In 2012 we became one of the first privately owned practices in Midlands Health Network to adopt the Health Care Home. This change is now well embedded in the practice.

In December 2016 we said farewell to Paul Henry as he retired from the practice, and Melissa Titterton who joined us as a GP in 2014, stepped up to full time to take over his patients.

We currently have 5500 patients and we offer care to the local community, covering the local rest homes, the community trust hospital and also college clinics.

Since 2006 the practice has been active in teaching. We take fourth and sixth year medical students and also have registrars engaged in their education at the practice.

We are a practice that is quality focussed and enjoys innovation and being at the forefront of general practice.

The practice has prided itself on performing well in the quality plan with Midlands Health. In 2016 we achieved first place in the PHO for our quality performance.

Address: 28 Church St, Te Aroha 3320, New Zealand
Phone: 07-884 8053
zn.oc.ahoraet-htlaeh@noitpecer
State: Waikato
City: Te Aroha
Zip Code: 3320


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 12:00 – 1:00 PM
Sunday: 12:00 – 1:00 PM


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Reviews
Our health system in nz is not the greatest but Health Te Aroha has a pretty good system in place that helps to get you seen in good time. I've found the reception team to be friendly and helpful and have always had lovely service from the doctors, nurse prescribers and path lab. I've never had to wait for my appointment time either, they pretty much seem to run on time.
We are new to Te Aroha health.nWe saw someone for our daughter who had ear pain, they said nothing was wrong- 4 days later her hear is now leaking. Go back to triage saw the same doctor whom we do not recommend. She prescribed x2 prescriptions. Went to the pharmacy- they tell me to wait because both prescriptions dosages are wrong. 1hr later I’m still in town waiting for my prescriptions to be sent through. The pharmacy asks me to call the practice because they don’t have any luck. So I call but they can’t help either because I have to wait for the doc to send it through. - now I’m waiting and waiting for someone to “hopefully” help me because they are busy- I ask to speak to management but they don’t even know if they will be there. I’m so disappointed that errors can’t be resolved and the patient is left to wait without word. I’m told I could wait 2 mr hrs in town.
phlebotomist service is efficient and friendly, a plus team well
The lovely staff at Health Te Aroha really do care about their patients.nIt's not easy to get an appointment these days with staff shortages and lots of people being sick, however twice now in as many weeks I have been really looked after by everyone at Health Te Aroha. Thank you guys, and a special mention to Nurse Natalie and Dr's Eade and Scott plus the lovey Megan on reception for her help and advice.
Pretty unprofessional. Messed up my appointment today, and refused to see our 6 year old in the past when he was sick even though we were going to register with their practice. Told us it would take 5 weeks to transfer his records even though our old doctors could have sent the records same day. Told us to just drive him to Hamilton. Didn't bother checking if he had any serious symptoms.nIn our old practice they would fit in sick kids and anyone who was badly ill.nWill be looking for a good doctor's practice, don't think I trust my families health here!nI have complained to this service and they have apologized and are undertaking an investigation. Apparently all calls to this practice are rerouted to a call centre in Hamilton then the practice gets back to you.nNot great. We have reregistered with our old doctor. Our old medical practice is awesome and nobody deserves an unprofessional practice!
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