Hawthorn Aquatic and Leisure Centre

About

The Hawthorn Aquatic & Leisure Centre is owned by the City of Boroondara and is managed by the YMCA.

Story

Our Centre offers a wide range of sports and fitness opportunities for people of all ages and abilities.

Memberships are available to suit all individual needs. By investing less than a couple of dollars a day, you can improve your overall health, fitness and happiness.

Below is a list of do’s and don'ts to ensure your voice is heard.

DO

- give us your input and opinions

- treat other people and organisations with respect

- read relevant material before posting

- stay on topic

DON'T

- post personal information about another person, including name, if they have not already provided it. This includes identifying a member of HALC staff by name.

- defame other people or organisations. These are comments that harm the reputation of a person or organisation.

- post things that could be considered intolerant of a person's race, culture, appearance, gender, sexual orientation, religion or age.

- post advertisements or SPAM this includes political material.

- link to inappropriate, offensive or illegal material.

- insult or attack individuals or organisations.

- post irrelevant comments.

We reserve the right to remove comments that include any of the above, and will remove or ban any user who:

- continues to post comments such as those listed above

- uses offensive images as their profile picture, for example, sexually explicit images

- has an offensive user name.

MODERATION

Our social media pages are not monitored 24/7 (including evenings, weekends and public holidays). We aim to respond to you within 24 hours for a general enquiry and within 2 days with a more complex issue.

If you have an urgent enquiry, please email [email protected] or call 8393 9500 during business hours.

You must contact us directly if you:

- Have an enquiry about your membership or membership prices

- Want to make a booking for our Childcare, Personal Training or Group Fitness programs & services.

- Submit feedback on centre facilities & services including suggestions, complaints or praise.

You can also submit feedback via our online feedback form here:

http://www.hawthorn.boroondaraleisure.com.au/contact/centre-feedback.html

Please note: The YMCA is committed to maintaining the highest standards of professionalism, integrity and fairness in order to create a respectful, productive and safe environment. This is extended to behaviour online.
Any person posting on our websites or social media channels are asked to respect community values and the YMCA values of honesty, respect, caring and responsibility and refrain from posting anything that could be considered offensive, derogatory, racist, discriminatory or that defames the YMCA or any other person. All posts on our social media channels are the responsibility of the author and not the YMCA.
Posts of the nature mentioned above will be removed and repeat offenders banned.
We thank you for helping us to continue to create a safe environment for all those who use our services.