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Guzman y Gomez - Southport Village

  1. Southport
  2. Southport Mexi̇can Restaurant

Reviews, get directions and contact details for Guzman y Gomez - Southport Village

Guzman y Gomez - Southport Village
Lively counter-serve chain serving traditional tacos & burritos, plus Mexican beer.
Address: 131 Queen St, Southport QLD 4215, Australia
Phone: (07) 2104 9514
State: Queensland
City: Southport
Zip Code: 4215


Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info
Reviews
2 stars because the morning staff are good, but every time I come in the afternoon or night the staff seemed super untrained? Was at the speaker box for 5 minutes before someone served me but they were talking on the opposite speaker because and couldn’t hear me, I drive up to the window to receive food I had a app order and nobody served me at the window for another 5 minutes. Breakfast staff seem to be better trained
Breakfast is advertised to stop serving at 10:30 am. I arrived at GYG Southport this morning at 10:24 am intending to order breakfast, as the menu still displayed breakfast options. I placed my order over the speaker, but the lady informed me they had already switched to the lunch menu which wasn’t even displayed. Frustrated with this, I requested to speak to the manager. The manager explained that they begin the changeover before 10:30 am, despite the advertised breakfast service until that time. The manager offered no solutions, was curt with me, and frankly, a little condescending. I hope the management of this establishment reads this and understands that if breakfast is advertised until 10:30 am, it should be served until that time, not before. It was extremely frustrating to make the drive there only to be told they weren’t serving breakfast, even though I arrived before the cutoff time.
The staff need to be taught customer service and proper cooking instructions by GYG.nnOrdered sour cream as extra and got a watery white liquid. When asked about it, the rude answer was 'that's how sour cream is'nnAfter explaining to them the consistency of cream, the answer I next got was, oh, we made it watery so it's easy to squeeze out of the bottle. We don't have sour cream with cream consistency.nnPeople come to brands like GYG for the consistent taste/ food all across the country. So, don't customise brand food for your single outlet staff's ease. And then don't take the customer for a fool, telling them something that is not true.nnMy order - Nacho fries wasn't great either. A lot of missing ingredients like onions and the seasoning sauce. The outlet needs to change it's staff entirely or have some serious training given.
Hi there,nI went to your shop around 12:30ish. I ordered regular chicken bowel + black rice today. However, I didn’t get any black rice on my plate.
WORST EXPERIENCE OF MY LIFE IN A RESTAURANTnnReceived something that I never ordered.nKindly went to talk to the manager and she said if I ordered through the app it was my problem and it wasn’t her problem and she wouldn’t be able to help me and I could contact the app customer service… and maybe eat the burrito in 3 days?nnI said I didn’t want this burrito because I am allergic to beans and she just threw it in the bin and told me to ask for refund on the app again.nnThen she told me I had to leave otherwise she would call the security.nI wasn’t even rude to her or anything.nnAre you kidding me? I’ve been 8 years in Australia and never felt this bad in a place.nYou guys lost a loyal customer and I won’t recommend this place to anyone.
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Guzman y Gomez - Southport Village map

Directions to Guzman y Gomez - Southport Village with public transportation

Nerang Street station 120 meters
GCR1
Southport Medical Precinct 120 meters
700
735
Southport Medical Precinct 160 meters
700
735
Queen St at Garden Street 400 meters
731
737
741
742
747
Queen St at Garden Street 410 meters
731
737
741
742
747

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