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Guzman y Gomez - Robina Drive Thru

  1. Robina
  2. Robi̇na Mexi̇can Restaurant

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Guzman y Gomez - Robina Drive Thru
Address: 8 Laver Dr, Robina QLD 4226, Australia
Phone: (07) 5606 6312
State: Queensland
City: Robina
Zip Code: 4226


Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info
Reviews
Extremely DISAPPOINTED!! We always order the same meals from our local Guzman y Gomez and are very happy. Tonight, we were at robina and decided to go here for a change and go through the drive-thru for convenience....so we ordered nachoes, and our tacos got it home, and tacos fillings were not even visible. What fillings?? Half of it was in the takeaway container, not in the tacos. The nachoes had a small teaspoon of guacamole and not any tomato salsa at all that it's supposed to come with it. Hardly any chicken and loads of black beans, and it was messy like it had just been all thrown in, AND we also asked to add sour cream, and we did not even get that!! Completely disappointed. This is not acceptable!nYou need to train your staff. This was not what I paid for. We come for your authentic food and received sloppy untasteful mush . It was really disappointing. I should have read the reviews beforehand about the Robina drive thru, as there are a lot of disappointed customers . And i see that the admin reconise it with the same generic response to every review, yet head office fore Guzman y Gomez dont seem to take it seriously as nothing has improved. I hope one day they put their staff through some thorough training and value their customers and have some pride in their traditional food.nUnfortunately for now, I'd recommend not to waste your money here.
Terrible customer service at front counter and following from the manager Maiara when I tried to discuss my concerns about their over pricing on our order. Apparently all other stores are doing it wrong. There was also a worm in my daughter’s salsa and while they gave us our money back they didn’t remove the salsa from the serving station so I’m sure others ate worm that night too.. we will never return and it was our favourite T/A so my daughter was upset in more ways than one.
In general the atmosphere is pleasant, the food hasn't gone very well for me. The prices are very high for the quantity and quality of the food. The last time they almost didn't put rice in my bowl and I paid for an extra guacamole and it was only 1 tablespoon. I did not return to the restaurant after this experience.
WORST GYG EVER!!! Came in tonight and I waited over 20 MINUTES! Turns out my order was ready on the bench and they kept saying it wasn’t mine, when it fact it was…..nnThe staff were USELESS and hopeless. They are all mucking around doing nothing and chatting the whole time.nnI’m very disappointed with my experience, this is the worst GYG in the country. On top of that food was super cold and really soggy. Such a waste of money, will not be returning.
6/6/24 - 2:30pm - HORRIBLE coffee. I swear god, the worse one I’ve tried in many years. Staff were too busy taking photos of themselves. I was standing to grab the coffee for at least 5 minutes .. all the staff just having fun, laughing and ignoring the customer at the counter.
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Guzman y Gomez - Robina Drive Thru map

Directions to Guzman y Gomez - Robina Drive Thru with public transportation

Robina Town Centre 330 meters
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Robina Town Centre 350 meters
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Christine Ave at The Crestway 450 meters
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Robina Town Centre Dr at Christine Avenue 490 meters
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