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Groove Train

  1. Frankston
  2. Frankston Cafes

Reviews, get directions and contact details for Groove Train

Groove Train
Address: Crn Thompson St and Wells St , Frankston 3199, VIC, AU
Phone: (03) 9783 6555
State: VIC
City: Frankston
Zip Code: 3199


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Reviews
am not usually the one to complain and leave bad reviews, however, My friend and I dined in at Groove Train on 04/01/21 and was extremely disappointed in the service and the food that we had received. To begin with, we were seated at a table that was sticky to the point it was difficult to try and flip the menus to the other side to see what else the restaurant had to offer. We ordered with no issues, however, there was an approximately 20-30 minute wait on our food. We had only ordered a pizza and a spaghetti in which the restaurant was fairly empty presuming the wait time wouldn't be as long as it had been. My friend politely asked a waitress if she could just check on our food and how long away it would be. In response, we got a muttered 'okay' in which she just spoke to her colleague in the bar for some time before eventually disappearing into the kitchen. The food came out not long after from the same waitress who almost slammed our plates on the table and the cutlery put carelessly on the table. The service that we received from this waitress was shocking, to say the least. Unlike my friend who tolerated the meal she was given, I, unfortunately, cannot say I had the same experience. I had ordered the Spaghetti Bolaganse as pictured and was horrified to see what was at the bottom of my plate. It appeared to be flooded in oil which had genuinely separated from the sauce itself, it tasted oily and fatty and I could not eat it. I had eaten a few bites before it had started to make me feel ill. It was inedible quite frankly. My friend and I then proceeded to pay for our meals before our departure in split payments. My friend had a card transaction in which according to the waitress we had, had accidentally cancelled on her end and therefore the transaction did not proceed. My friend checked her account to see that the transaction was actually processed and they tried to recharge her a second time. They become frustrated and my friend had to show her bank transaction multiple times before they said it was fine. I told them that I would not like to pay for my food because I was unhappy with what I had received in which I was cut off by another worker to write down my complaint on a piece of paper to his manager to explain why he was giving me a discount on my order. I still had to pay for my drink and was offered no apology at the least from the restaurant. In the end, we were practically told to go. The customer service received that night was appalling, did not feel welcome and looked after and we will definitely not be returning.
Excellent food, friendly staff, loved the Fisherman's Basket. Only reason for four stars is the surcharge for swapping chips&salad for veggies.
The atmosphere of the restaurant is fantastic and the restaurant is very clean and inviting. The lamb pizza and nachos that we ordered was extremely yummy and cooked perfectly
Ordered a banana milkshake and pancakes. Both tasted amazing. Cost 25$ but was worth it. Staff were prompt and friendly. Thankyou !!
Oh yes. Everytjing u want in a local cafe....or be happy to drive to go to. Coffee is outstanding!!!!! And the brekkie burger top knotch. You should be very happy with your efforts, produce/coffee providers and hiring of staff. Fan-Friken-Tastic
I've been looking at this place in frankston for a while so I finally came in for the first time. It was quick service, pretty surroundings and food was lovely. I was going to take a picture of the food but I ate it all so quickly and forgot. I had the fish and chips and butter chicken yummmmy 2nd time here and it's even more yummy
It’s was good the steak was a bit Hard to cut and the sauce was nice but I would give the steak a 7/10and nice atmosphere #mealforameal 28/6/20
Terrible service, I had to ask for napkins, I got my own water, and had to ask for forks and plates. There was only one other table being served so you can say they were under staffed. My Coffee had off milk in it. They made me another one which looked better but didn't taste that great. Needless to say we won't be returning.
Great service and really yummy food. Plus $10 cocktails during happy hour #winning
Horrible. Ordered before the table next to us the food came to them 10 minutes later but we didn't receive ours. More customers arrived, were seated, ordered. We're still waiting; 50 minutes later. I asked them to check on our order, they said they would but they never came back to me. I went to the counter and asked to pay for my coffee and 2xmilkshakes and informed the lady that my order was not put through, she responded by saying "I'll get them to cook it now". When I rejected, pointing put that we were waiting almost an hour, she informed me that they were busy. I informed her about other tables being served she responded, "I'm not going to argue you; you just want to pay for coffee and milkshakes?" I said I should be getting them for free she responded, "I'll give you the whole meal for free." WHY. Just do your job. Put the order through and not have me sitting with very very hungry 10 year old twins to then have to go to the Coffee Club to order, be seated and served in less than 15 minutes. Seriously.
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