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Gloria Jean's Coffees

  1. Jesmond
  2. Jesmond Restaurants
  3. Jesmond Coffee & Tea Shops

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Gloria Jean's Coffees
"Gloria Jean's Coffees' success around the world is built on our passion to offer the best quality coffee. We understand that no matter where you visit us around the world we ensure that our signature experience also has a touch of local culture and taste. Therefore, we aim to make all our guests feel truly at home and truly savouring our hospitality."
Address: Shop J14 Stockland Shopping Centre Blue Gum Rd #24 , Jesmond 2299, NSW, AU
Phone: (02) 4955 6911
State: NSW
City: Jesmond
Zip Code: 2299


Opening Hours

Monday: 06:30-18:00
Tuesday: 06:30-18:00
Wednesday: 06:30-18:00
Thursday: 06:30-20:00
Friday: 06:30-18:00
Saturday: 07:00-18:00
Sunday: 08:00-17:00

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Reviews
Saturday around 10:30-11am. Wasn't that busy. The staff called for a regular latte but no one took it. I noticed 3 people that ordered after me soon got their orders so I knew they messed up my order. When she called again for the regular latte, I said I ordered a cappuccino, so she opened up the latte and put chocolate on top to cover up as a cappuccino in front of me. I was rushing so I didn't have time to argue. The latte wasn't hot anymore. If they blatantly do this infront of customers, I don't wanna think about what they do at the back. Never ordering from here again.
Best coffee I've had anywhere in Newcastle. Staff were heaps friendly on the till, and seriously the best coffee and chai around.
The most unwelcoming, unsmiling face just stared at me , it has gone done hill of late the staff are like that most of the time now and of late the coffee and food has been luke warm; not even a Hi or anything. Some staff dont smile and as a regular they dont care The staff are now rude and unhelpful The manager seems to never be there I know a thing about service as iam a mystery shopper. I will not be going back i hjad been going thrre regualry for months but not any more I guess the competition is getting to them
Male employee was aggressive and rude regarding my assistance dog being in the premises. Dog was wearing official jacket and I am happy to present my handler's licence when asked. Male employee demanded I leave despite being told it was an assistance dog. Another customer also tried to explain it was an assistance dog. Security was called by the male employee and was also told by security that the dog is permitted in the premises, but the male employee did not back down.
Love this place, girls know my order and are super friendly and awesome people, pretty saddened to hear they are closing down after Sunday 5th of December, the service and the girls will be very much missed...
The most unwelcoming, unsmiling face just stared at us, and waited for us to order; not even a Hi or anything. Coffee was good and prompt, but that initial experience soured my opinion of this place. Her jacket said she’s a part of something ? volleyball team. A jock maybe? I dunno. I normally wouldn’t bother which initially i didn’t because i didn’t point out her unwelcoming disposition and just went ahead with my order, but i think this warrants at least an honest review of the service.
Yikes, worst Gloria Jeans so far! Yikes. Got my usual salted caramel chiller and it is was so caramelly and salted I couldn't drink it. And I love salted caramel!!! No coffee detected either, and I specified it. I went back for a swap which I don't do often and the lady gives me sass and was so rude! Whow. I was refunded a regular instead of large which I paid for and this one tasted alright. I'm not surprised about the mistake in syrup and lack of coffee... I'm shunned by the customer service.
It ain't a Newy hipster coffee joint, but I can get a large white choc mocha in less than 10mins before I start my day.
If you love coffee then steer clear of Gloria Jeans Jesmond. Australia’s coffee consumer market generally has a standard right? There’s almost an expectation for the average $5 coffee that you pay for. Having ordered a generic flat white... run of the mill coffee how could you possibly stuff it up. It brings me to think that maybe chain business such as Gloria Jeans jesmond haven’t hired a Barista but instead a counter service waitress who thinks they know how to make coffee but are no different to me calling myself a barista when I make an instant coffee at home. So why is a barista at a renowned chain cafe making coffee where they pour the milk but use a spoon to hold back the froth then spoon coffee onto the top... Now if you ask me, having worked as a barista in my lifetime you wouldn’t need to use a spoon if you actually knew how to make coffee. Generally that’s just general consumer market expectation but regardless the coffee tasted horrible overall.
Friendly staff, ordered a flat white it tasted very very milky not much coffee at all and the decor is very old there is a back lounge that you would not sit on because it looks like it has ingrown dirt the floor around the edges looks like it has in ground dirt w...not be returning
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