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Frozen Moments

  1. Midland
  2. Midland Ice Cream, Gelato & Frozen Yoghurt

Reviews, get directions and contact details for Frozen Moments

Frozen Moments
"Your best local dessert/food place in Heywood! Have you got a sweet tooth, if so then Frozen Moments is just perfect for you take a look at all the sweet treats on their menu, you won't be disappointed"
Address: Midland Gate Shopping Ctr 274 Great Eastern Hwy , Midland 6056, WA, AU
Phone: 0403 874 257
State: WA
City: Midland
Zip Code: 6056


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Reviews
I normally order from frozen moments at home on the app and never usually have a problem, the food is always alright and everything I ask for is great. However, yesterday I decided to actually go to the shop and order from inside to be treated like I shouldn’t be there in a way, basically the woman wasn’t very welcoming or friendly, in fact she seemed like she didn’t want to be there at all. She took our order and seemed very rude about it and then made a mistake as we asked for “chocolate sauce” on our waffle and pancake only for her to put syrup on it… so our dessert was dry as anything. She did repeat back to us “chocolate sauce” and we said yes we would like that, however even on the recipe she put it down as syrup. Such a shame, as we normally love this place but they definitely aren’t as nice in person or welcoming at all!!!
Took a bit of a detour whilst walking the dog and thought I would treat my son for when I got home with something sweet. Didn’t start well when I was charged incorrectly against what was advertised and was told the prices had changed! I explained it was illegal and they should honour what is advertised, only to be completely ignored! No sorry or explanation, nothing! The workers looked unhappy and the atmosphere certainly was not welcoming. Service is everything in an industry like this. To be dismissed as opposed to having the manager give an explanation is just not acceptable. It will define whether I go back or not and whether I trust this business. Your customers are what keep you in business and this is not how you go about dealing with situations where trading standards are set in place to guide you. You are the example of why locals don’t want to do business with local businesses!
Do not order, customer service is terrible. They do not answer their phone, my order was well over an hour late and after speaking to them 3 times all they kept saying was 5 minutes. STAY AWAY!!!!
Wow the cheek of it order 2 shakes and a ice cream and cake through deliveroo driver turns up at my house with a waffle in a box tell him it's the wrong order he dissapears I phone frozen moments guy tells me deliveroo driver given my order to another customer and he isn't prepared to re do the order as he would be out of pocket ,got to wait 10 days now for a refund what a joke not the first time frozen moments has had me over but can safely say it will be the last.
Just bought a Ferraro milkshake. Normally very good. Today he put chocolate ice cream in. Ask him why and he said he normally does which is a lie. Taste like cold chocolate milk not a milkshake. Lost me as a customer for good!!!
Ordered from here last night at 9.20pm. We didn’t receive the order till 11.45pm. I ordered the old school cake with custard and churros which was cold, and the cake being hard. Then ordered a chicken strip meal and a chicken roll meal. To receive a chicken burger meal with no sauce or salad that was all dried up the chips was cold and dry too. Also then received a beef burger that was undercooked dry and cold with cold dry chips. I’m 9 months pregnant and couldn’t eat any of it as didn’t want to risk becoming I’ll. the delivery driver also pulled up to my house loudly with music blasting out the car on a late Sunday night when I live on a quiet estate with children and elderly people around me. So I called the restaurant who was rude and said they was busy and they’ll get the right order out straight away and was waiting for them to come but never came. Horrible service! Horrible food!
Delicious milkshakes a bit far from me but it's worth the drive. Give them a try you won't be let down.
Is the second time when I order milkshake from them and I'm waiting over one hour. They based in heywood and I live in Heywood maybe 10 minutes away from them. When I call them they told me that they are busy. Why they lie. Why people have to wait so long. I order just one milkshake. That's a joke.
Great service fast delivery beautiful desserts definitely order from here again
Was a lovely surprise from a friend and it was amazing will deffo be ordering again
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Frozen Moments map

Directions to Frozen Moments with public transportation

Victoria St After Padbury Tce 50 meters
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Great Eastern Hwy Before Cale St 100 meters
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Great Eastern Hwy Before Sayer St 180 meters
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The Crescent Before Sayer St 260 meters
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Great Eastern Hwy Before Sayer St 260 meters
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