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First Super Pty Ltd

  1. North Melbourne
  2. Melbourne Government Organization

Reviews, get directions and contact details for First Super Pty Ltd

First Super Pty Ltd
"We're a top performing Industry Super fund with a long history of delivery strong investment returns, competitive admin fees and insurance. We're big enough to perform, but small enough to care. Membership includes super and retirement health checks, popular with members, to maximise super and retirement outcomes. We have Intrafund Financial Planners. Join online today."
Address: Level 3, 200 Arden St., North Melbourne VIC 3051, Australia
Phone: 1300 360 988
State: Victoria
City: North Melbourne
Zip Code: 3051


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Absolutely amazing- called Lou who is my First Super Account Manager and he sorted everything so quickly I couldn't believe it. Best phone service I've ever had from a big company and so awesome to be able to chat to a real person without having to jump through any hoops whatsoever. Couldn't be more impressed First Super!
Best super to invest & to be with. Super friendly staff with patience to answer all sorts of questions, including the damn ones ;-. Easy transfer for Kiwi Saver funds from New Zealand super. User friendly online & apps services. Spoilt with assorted & affordable products all under one umbrella. I highly recommend First Super -101% over!!
They are the worst super to deal with. I have called them so many times to email me forms to withdraw my super due to a disability and they seem to either send terminal illness forms or don't send any at all. The other super's was just one phone call and all done. This mob you have to constantly be on their backs and they keep saying, you'll have the paper work by the end of the day. We'll it's been nearly 2 weeks and still waiting. Really bad customer service.
Wonderful staff, great service! I've spoken to Anthony today, who has been very patient and answered all my questions. Much appreciated. Thank you Anthony. Xi Zhuang
Not having a good experience so far. I have been emailing since last Friday for a transfer letter and I got some random info that I didn’t ask for but not the letter I wanted so I have asked again and still nothing!
Very slow to respond to emails. I’ve emailed them a week ago with no response. Bad experience. Will change to a different company
Solid return and low fees. Also their customer service has been very good. Only criticism is that their platform could be a better digital experience. For example if would be great if you could change the investment allocation online rather than having to print out forms, fill them in and then post them.
Very prompt and informative service, friendly, thorough and helpful at every step. Thanks to Callie and the team.
First Super won't let me leave and combine my super with the fund that has the majority of my super balance. This is very disappointing.
I’ve never been so disappointed, stuck in a town broken down, need funds for repairs I’m told every day the funds are going in but it doesn’t happen
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