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Fernwood Fitness

  1. Rockdale

Reviews, get directions and contact details for Fernwood Fitness

Fernwood Fitness

About

Women only fitness, bootcamps, pilates, yoga, zumba, group fitness, personal training, food coaching and more. Free Childminding. Over 100 classes pw

Address: 588 Princes Hwy, Rockdale NSW 2216, Australia
Phone: (02) 9597 6607
ua.moc.ssentifdoownref@eladkcor
State: New South Wales
City: Rockdale
Zip Code: 2216


Opening Hours

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: 9:00 AM – 12:00 PM

Update Info

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Reviews
THIS GYM IS A SCAM and the manager just threatened me and my wife via e-mail calling me ignorant! after they failed to do anything for 1.5 months! My wife tried to cancel her membership for 1.5 months yet they continued to charge and insist that she attend in person to cancel.......yet every time she showed up to do so a manager was conveniently NOT available!? I then posted on Facebook my concern to try and have a manager contact us and the manager responds with a threatening and attacking e-mail to us. (See attached) Basic customer service 101: Try to resolve the issue as opposed to go on the attack (you could have just sent a polite e-mail saying this would be handled right away and apologize for not taking care of this earlier) Had they simply allowed her to cancel in the first place, it never would have come to this. Perfect example of how not to handle a customer issue and perfect example of the immaturity of this manager. Avoid this gym at all cost.
8 years ago (12-05-2018)
Overcrowded for the amount of equipment they have. Very small selection of weights and weight training equipment. Cancellation process has been a nightmare.. they wouldn’t allow me to come in to sign a cancellation form as “staff were too busy to process it”. Tried to explain to them that I was moving interstate the next day yet they kept saying.. “come in next week” to speak to staff and fill out a form. Gave them plenty of options of how I could cancel as I was moving from NSW to QLD .. pre-fill in a form and they process tomorrow if staff are too busy today “no you can’t”. Fill in a cancellation form at a Fernwood in my new state to be processed “no you can’t” fax or email them through a form I’ve filled out “no you can’t” it wasn’t until I threatened to cancel my bank account so I’d stop receiving debits that I was transferred to the accounts dept. where they told me if I provide proof of moving interstate they could process my paperwork on my behalf. I asked if I needed to provide any signatures and if such I would come in and pre sign before I moved and they assured me I wouldn’t need to. I’ve sent them proof of address change and I’ve received a reply saying I need to print, sign, scan and resend cancellation forms in order for them to process the cancellation. PATHETIC!!
8 years ago (03-04-2018)
On top of a joining fee of 199 they charge an activation fee of 179 and take 15% off if you join today on top of a weekly membership of 23 dollars. Equipment needs updating, lacks weights mostly cardio equipment. My reccommendation is shop around and take advantage of free trials to make sure your happy with the service your paying for and don't feel pressure to sign on the day ignore the sales pitch and take your time to make a decision that works for you..
8 years ago (22-02-2018)
Everything you need out of a gym. As a new mum trying to get back in to excersise, I find Fernwood Rockdale perfect. Friendly ladies in the crèche, great classes and no pressure to do anything but try :)
8 years ago (07-11-2017)
Unfortunately since new owner arrived it went down hill. Equipment, lockers and childcare facilities outdated!! All money goes on advertisements to bring more members in, owner has no consideration for members needs. Classes are good but once you start getting use to a trainer a few weeks later they are leaving. Wonder why? Take advantage of free trials and shop around before you sign up
8 years ago (12-09-2017)
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