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Europcar Melbourne Campbellfield

  1. Campbellfield
  2. Campbellfi̇eld Car Rental Agency

Reviews, get directions and contact details for Europcar Melbourne Campbellfield

Europcar Melbourne Campbellfield
Address: Unit 2/164-170 Barry Rd, Campbellfield VIC 3061, Australia
Phone: (03) 9101 7907
State: Victoria
City: Campbellfield
Zip Code: 3061


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: 9:00 AM – 1:00 PM

Update Info
Reviews
I feel I was misled about the rental cost and conditions. The final amount was much higher than what I expected, and the charges were not explained clearly before the rental.nAs a customer, I expected honest and transparent information. Instead, I feel I was taken advantage of.nI would not recommend this service unless all costs and conditions are clearly explained in writing before signing.nUpdate after owner’s reply:nSending a useless link after taking my money is an insult. This isn't a customer service issue; it’s a lack of transparency and hidden fees. Review my contract, explain the charges in writing, and refund everything that was hidden from me before I signed. My review stays until I am fully refunded. WARNING TO ALL: Do not trust their verbal words—get every single cost in writing first.
I am severely disappointed by the experience at Europcar Campbellfield.nThey are attempting to charge me $250 for a tyre puncture repair.nThere is no way to avoid or predict a tyre puncture by a nail especially after 2.5 weeks of car use.nnI have recently had a puncture in my own vehicle and the repairs were carried out for free with the repairer about 5min drive from the Europcar Campbellfield centre.nnThe $250.69 charge is absurd within the context provided. If I knew I had a tyre puncture, I would’ve repaired it for free at my own repairer of choice or paid the standard fee of $20.nn$75 admin fee is for what exactly, sending a few emails down the chain? Can you explain this cost and how this figure was obtained?nnThe only response you get is robotic pre-written emails about contacting their online team as with other reviews. I’m not surprised to see a rating of 3.8, you deserve much lower based on how you treat your customers.
Worst customer service in Australia. Very scammy way of managing car rentals. Attached is the screenshot of the instructions I got for picking up the car which clearly only mentions valid car license. However they require full license which is apparently written somewhere in their terms and conditions. And then they deducted 99$ for cancellation.nnIt doesn’t take much to clearly mention the instructions on the email. Not every has time to go through every single like of Terms and Conditions. Making money off things hidden in those is just absurd.
Terrible communication and customer service,nThey didnt tell me they were gonna close at a certain time on my booking day, not in emails or text messages or anything. I had to get some stuff done first so I arrived a couple of hours later and they had closed and they couldnt give me my rental van, nor I could pick it up at any other location. I had to move my stuff on the day, but had no other option than to change the pick-up date to the next day which meant I had to travel 2 hours to the same pick-up location to just get the van I was meant to pick up a day before. They couldnt tell me how much the cancelation fee would be on the phone either, so I didnt want to risk it and cancel it also. They couldnt even transfer the pick up location to somewhere closer that I would have been the next day, so I didnt have to travel all the way to this location again, and again they couldnt tell me what I would be charged for a different pick-up location, which is ridicolous. No other option but to pick it up from the same location the day after, which meant extra travel costs and time and changing my whole moving plan.nAll of this could have been avoided with a simple comunication or one note in the email that the van must be picked up at the exact pick-up time and not later and they refused to coaporate in any other way and giving me no option but to change the dates without even telling me how much I would get charged if I just cancel.nHorrible!!!!nnFurther on, they actually hadnt transfer the booking. I had to go 2 hours to the location, because they couldnt tell me if thay had a similar van at like 20 other locations which most of them would have been less travel time. They hadnt transfer the booking despite what they told me, so I had to pay for an extra day and rebook the van. Paid for another day and also a hold of 500, which I will get back in 10 days apparently, which they never told me about.nnRuined plans, complete misinformation on the phone, extra travel expenses and paying for an extra day, without any options to change pick-up or drop-off locations. This is a terrible service.nNever book with them.
Very poor customer service. The customer before me was also having problems with this employee. Europcar should ensure their staff are trained to treat customers with professionalism and respect.
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