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Energy Australia

  1. Sydney
  2. Sydney Professional Services

Reviews, get directions and contact details for Energy Australia

Address: 570 George St , Sydney 2000, NSW, AU
Phone: 13 15 35
State: NSW
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 08:00-18:30
Tuesday: 08:00-18:30
Wednesday: 08:00-18:30
Thursday: 08:00-18:30
Friday: 08:00-18:30

Update Info

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Reviews
I've never encountered a level of incompetence in any company that has rivaled this one. I received an estimated electricity meter read, and thought it would be a simple process to provide an actual meter read correction and have an updated bill issued. Not so. It took 11 phone calls over 6 months and accumulative nearly a full day of hours lost repeating the same issue to the company before it was finally raised to a formal complaint and fixed the following day I recommend you do this if you feel you're betting ignored. This was not before they attempted to charge me almost 3 times my actual bill due to grossly miscalculating my energy consumption. Their solution? I should just pay it and claw my overcharged funds back through credits over the following year or two! The error was unequivocally Energy Australia's fault, as I personally called the energy distributor who provided faultless information despite what EA had claimed. Following the significant inconvenience, I requested some form of compensation. Despite acknowledging the fault, their policy doesn't allow for reimbursement who'd have thought?. Maybe I should be grateful just to pay an accurate bill, because I clearly underestimated how difficult it is for them to do it. I've changed to a competitor who has a better rate. Tl;dr - Escalate straight to a formal complaint if you feel you're going in circles with this utility. Better yet, get away before they mess it up!
Shocking service. I have been a loyal customer for over 11 years. Apparently my plan expired last year. They put me on their most expensive plan without consulting with me. They sent me an invoice, which was double what I used to pay. I contacted the customer service team more than 10 times. Logged a complaint online. Nothing… no response. On my last phone call, one of their resolution team gave me a lecture that the energy prices are going up and I have to pay the invoice. No acknowledgment of the fact I should have been contacted or the fact I could have picked a different plan. I will be going to another provider. Stay away from EnergyAustralia.
Moved house and they didn't disconnect previous house. When I called to dispute bill for previous house they called me a liar and laughed at me and said we don't believe you moved and said they wouldn't discuss it further. Recently rang to try and get a better plan and call centre told me to just turn stuff off instead.
I am a long time Energy Australia customer since 2018. Haven't had any issues with them so far. I have used their chat function a few times this week and each time I was able to get through to an agent quite quickly.
It doesnt happen often that I give negative reviews, but I've recently lost all my respect to Energy Australia's customer service. It's hopeless. Someone registered an account using my meter number, and my account got cancelled without my consent. I am exchanging emails with EA's customer support for the past few months, each email from a different consultant, all asking me to send a photo of the meter - which I do every single time. Over and over again. I just want my account reactivated, I want to pay you for the electricity I use. It doesnt sound complicated to me, but it's a struggle for the EA team. Please assign one investigator to a specific case, it's hard not to be frustrated if you have to explain the same thing over and over again. I dont understand why your consultants cannot read the email chain history? I will add to that - EA installed this smart meter for me and you have all photos on your files files already. Why you keep asking me to prove that this meter is mine, if you installed it? I was your customer for years, never had any issues. I'm not sure if you cut the staff numbers or employee training? - something changed and it shows.
Rubbish service. Wasted so much time trying to inform them of a house move and wanting to disconnect. Waited 45mins on the phone to only get transferred at the moment I got through by a fast talking rep who obviously didn't want to assist then got cut off. I then went online to try to disconnect only to see that the status of my account is inactive, I'm very confused but i'm sure I will get letters demanding the final bill and will need to waste even more of my time trying to explain. Not the first time I have wasted my time with this mob. Avoid, Avoid, Avoid.
If you are looking for a hand in your pocket, it’s a perfect choice. I had some problems with my hot water meter and talked to Jemima. They made some adjustments and send the new data to the public domain but Energy Australia couldn’t read that and adjust my bill after three months. I talked to their customer services more than 10 times and received more than 10 different answers.
Set up an account online last friday as we have a new property. Spent an hour on the phone being told the electricity would be connected. Nothing. Saturday live chat with someone telling me the same thing. Called ausgrid, they told me the EA person didnt call them to confirm the connection and now it was too late. So i was lied to twice. Monday called to cancel wasted time on live chat and then wasted more time on the phone. One call to another provider Electricity was provided on the same day. No issues. EA biggest flops and time wasters
A few months ago I called Energy Australia and told them I was moving and I wanted my gas and electric accounts to be cancelled, and they said they will help me to cancel both my accounts. HOWEVER, three months later I received another gas bill, I called back Energy Australia and they said I only asked for one account to be cancelled off……?????? Use you brain! I said I’m moving why I cancel on account and keep the other??! It took me almost four months to solve this problem because they kept telling me to wait for the final bill and at the end they said you don't need to pay for the gas bill, ????? of course I don't need to pay, I moved out three months ago and Energy Australia didn't close my account why should I pay. This is an awful experience!!!!!!
Staff on telephone refused to provide any information pertaining to account. Sales staff CONSTANTLY calling post leaving offering all types of discounts on accounts of hat never happened. Requests to end conversation not respected, call backs to older person in the household and encouraged not to discuss the call… but I am the account holder. Really unpleasant experience especially hitting flood affected areas with ‘savings’ which are more expensive than current provider.
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