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Earlwood Medical Centre

  1. Earlwood
  2. Earlwood Hospi̇tal

Reviews, get directions and contact details for Earlwood Medical Centre

Earlwood Medical Centre
Address: 352/354 Homer St, Earlwood NSW 2206, Australia
Phone: (02) 9554 7788
State: New South Wales
City: Earlwood
Zip Code: 2206


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info
Reviews
Been to a few doctors here over the years - appointments are almost never on time and it can be a bit chaotic at times BUT Dr Joshua Farrell was fantastic. I'll be going back to see him. Great bedside manner and very thorough. Thank you. Hopefully I've found a GP that I can stick with for a few years.
Usually I am happy with th centre and don't take things negatively as everyone is in pain. As I am today, testing positive for covid. I called to enquire a medical certificate for work. Leaving me gob smacked being asked to come in to for an appointment. Again, saying you want me to come in and I have covid. She didn't understand my enquiry, placing me on hold to ask another colleague.. yes, make an appointment if you want a medical certificatenFor the 3rd time. In plain English replied. No, I can not come in with covid and I am asking how do I get a medical certificate. .. quite simply placed on hd again. In frustration I hung up. Called a back up Dr, who has emailed me a medical certificate. I'm very shocked by such a simple request.nShe simply didn't wait for me to explain my situation and kept interrupting me as I spoke 2 simple sentences.
I have been very disappointed with this clinic. I used to go there originally to see Professor Lim, who is a good doctor. Like most good doctors, its hard to find bookings for him. With his regular patients, he tells them sometimes to double book with if you really need to see him. I tried this for a bit, and while Professor Lim was great, the receptionists made this difficult so in the end I started seeing other doctors. I tried to find a consistent doctor there for years, but its really hard to do that. In the end, when I finally thought I found one, she left and then I ended up moving clinics. It was getting hard to find appointments in general at Earlwood Medical Centre, so I found one closer to where I now lived. I had some results that went to Earlwood Medical Centre and I tried to get them sent to my new clinic and they made in near impossible. The first time I called they said that they have too many faxes so I should just ask for it over the phone. Then somehow they found the fax and even though it was an ultrasound that I requested, they said that because full patient records cannot be sent without payment, that's why they never sent the ultrasound. Which is confusing, because first they said they don't go through their faxes which is concerning in itself and then that they refused to send results but no one actually made the effort to tell me the reason or what I could do about it. So I asked and they explained they can send the ultrasound and patient history, but not full records without a cost. So I asked for the ultrasound and patient history to be sent, but if they could make an exception for the full record history with payment given I really did try to make it work with the clinic but for reasons above it became impossible. They said they'll send the ultrasound and patient history, and get back to me about the full records. Next day the practice manager called and said pretty much the same thing as the receptionist, but she will send the ultrasound and patient history. I was a bit annoyed because the health record query shouldn't have held up the other information and the receptionist had said she would send it through. Two days later, I called to check they'd sent it and a new receptionist said that they cannot send it because there's a fee. So I repeated everything again and I told her I was confused what the fee has to do with the ultrasound and patient history, because this is inconsistent. I also explained that on two occasions someone had said they would already have sent the results. She said she could look into the ultrasound and patient history and after two minutes I assume to speak to another colleague or practice manager to check she said she can send it and would do it now. So off course I lost trust at this point. I called the other clinic, they said they still hadn't received anything. So I asked the new clinic to call because they had previously said they would help if I got stuck. The new clinic called, and then the receptionist said again they can't do this because there is a cost. The receptionist at the new clinic said to call them back. So I did and I got through to a new receptionist that was able to see that it was indeed sent. As for the full records, they didn't budge on this which is fine. But when I followed up with the practice manager who said she would get back to me didn't even have the respect to talk to me and got one of her staff to tell me its not possible with no reference to my specific circumstances. It was still computer says no. In amongst all of this I also found out that they were offering all patients for Dr Sandra the doctor that left the clinic to Dr Shannon. So that could have been my alternative. So another piece of information that they failed to share. All in all, the doctors there are generally good. But it doesn't really matter if you have incompetent and uncaring receptionists and practice managers that seem to get a kick from making your life difficult.
Thank you so much for the services. I really appreciated it. We had an amazing experience while visiting this place. The staffs are great and helpful. The place is clean and provided comfort waiting room. I highly recommended this place as excellent medical clinic to your health care.
Exceptional experience at Earlwood Medical Centre! The staff is friendly and professional, creating a welcoming atmosphere. Quick and efficient appointment scheduling, friendly & helpful staff & easy-to-understand care from knowledgeable professionals. Highly recommended!
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Earlwood Medical Centre map

Directions to Earlwood Medical Centre with public transportation

Earlwood Shops, Homer St, Stand F 30 meters
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Earlwood Shops, Homer St, Stand C 60 meters
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Earlwood Shops, Homer St, Stand E 70 meters
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Earlwood Shops, Clarke St, Stand A 100 meters
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Earlwood Shops, William St, Stand D 160 meters
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