DriveMyCar

Amazing experience! Fantastic customer service. Was due to have the car for much longer but due to a few unexpected events our plans had to change, the owner and drive my car handled it exceptionally and with compassion rather than as a business. The owner of my Honda was wonderful! Will definitely recommend to any one requiring a stress free hire car in the future!
5 7 years ago (28-02-2018)

Great overall experience and great value for money. Admitting a lot of the paperwork upfront is a bit more time consuming than just rocking up at a rental car counter, but the very attractive longer term rates and the fact you can select and know exactly which car you will get is a great differentiator. Service desk was responsive and the pick-up & return procedure smooth. Car was clean and in good condition. Bond deposit was returned in my account a week after return as communicated. Overall a very happy customer!
5 7 years ago (05-09-2017)

We rented a car in Melbourne for 9 days. Whilst Drivemycar customer service are quite difficult to get on their 1300 number and the car (externally) needed a wash on pick-up, overall the car was awesome and great value-for-money. I wouldn't hesitate to use them again and to help a private owner cover some of their costs. A great alternative to the regular rental rip-offs in Australia.
4 7 years ago (12-11-2017)

I rented several of their cars for work and the price was good and the cars were great, however... The way it works is they have open access to your account and they will take as much money as they feel like, without notification or reason. I was on the phone to them almost every day to find out why 2 or 300 dollars had been deducted from my account. Sometimes it was correct, but often it wasn't and it was always my job to sort it out. They will take a $300 deposit every time you take a car, but then they don't return it unless you ring, and ring and badger them about it. And if they think you owe them money for extra rental, tolls, petrol or cleaning (I didn't) they will just take it out of your account and not say a word. They refused to refund a lot of money, supposedly for tolls, even though I had a tag in my car and was paying tolls thru my account. I couldn't get a tax invoice or any receipt from them no matter how many times I begged them. They refuse to itemise or give any notification in writing for any charge. I had to watch my bank account like a hawk and ring as soon as they took money out. Also, they don't know how many days are in a week. If you rent a car on Friday morning 10am, and drop it back the following Friday at 9am, they charge 8 days. Rent one day, return the next, they charge 2 days. Weird! If you don't mind spending all the extra time chasing up the money they stole and forcing them to refund it, it's a great service!
2 7 years ago (01-11-2017)

Absolute worst customer service and rude staff ever! His name is STEPHEN. Called up to get a long term hire spending big $$ and was refused any answers to any of my questions and insisted on me emailing him back and forth(when i needed a hire organised urgently) instead of spending 5 minutes on the phone and getting an easy sale. Mind you never offered to callback when hes free or help in any other way. He did not care at all when i mentioned i needed the questions answered asap nor did he care when i told him if help cant be offered now that drivemycar’s services could not be used. Absolutely disgusted at the poor service and customer care factor of ZERO!
1 7 years ago (20-12-2017)