Domino's Horsham

I'm surprised by so many poor reviews. Ordered today online, followed the tracking decided to collect as it was ready in 10mins rather than delivery which was 30mins and a charge of £2.50. Pizza was cooked on time as per the tracking on the website. Piping hot, chips weren't freshly cooked but were fine. Service was fine, the gentleman confirmed the name and handed me my order! Job done. Lunch was lovely, and I liked the dips. Large pizzas were al half price, so it was a bargain!

How is the manager arguing with me that this pizza isn’t burnt?????? Im furious - dinner ruined. I politely asked for a new pizza they told me to send pictures I did and then they said it’s the bbq sauce that’s burnt. I said it isn’t I’m looking at the pizza now and it’s clearly burnt and uneven in cook. They are ridiculous

Domino's Horsham is reliable for fast and consistent delivery, but the quality of the food and attention to order details fall short. The pizza has been over-sauced multiple times, affecting the overall taste and texture to the point of being inedible. I've also had issues with dip orders in the past; specifically, Franks Red Hot Sauce Dip was replaced with garlic dip without notification. This mistake happened often enough that I've stopped ordering it out of distrust.

Pizza arrived wrong, called up the store and was told I needed to email a picture to them and then have to wait even longer for the right pizza to be sent. Why should I have to send a picture of the pizza you have made wrong when it’s your fault in the first place? And after all of that I have to wait 10 days for a refund.. thanks for ruining our evening.

*RUDE MANAGER* I made a call to Horsham Dominos on Sunday 24/09/2023 last week at 12.17pm lunchtime. I asked for a pizza side and drink. I was mid way through my order and I just asked if she could swap the cheese for the dairy free cheese purely because I just prefer it taste wise and it’s healthier that’s it. I explained no allergy no nothing it’s just a prefrance. She then challenged me saying all my previous orders haven’t had dairy free cheese I can assure they have because I ring up and ask for it instead and never had a problem. I was simply told no I could not have the dairy free cheese under any circumstances unless I ordered a vegan pizza. I told the woman I did not want a vegan pizza I just wanted the cheese swapped for dairy free cheese. Again told her it was a prefrance and that no body in the past has ever denied this before. She told me due to cross contamination she couldn’t but again I explained the order was just for me and this was purely prefrance. She was very abrupt rude and hostile over the phone. I said I would order elsewhere then and then told me she was going to ring up the other Dominos store close to my parents house and make sure that if I ordered to make sure I would not get my dairy free cheese put on my pizza. She told me then she was the manager and when I asked to escalate this matter she told me I couldn’t because she was the manager and she dealt with these kinds of things and inder no circumstances I would be getting my dairy free cheese on my pizza. I was very upset and appalled with her manner on the phone. Now I also picked up a pizza not that long ago a few weeks prior and when we arrived on the premises I head a woman manager scream at one of the employees that had turned up for their shift because he didn’t have suitable trousers they looked no different to the trousers his other colleagues were wearing in the shop maybe ever so slightly a tiny big on him but otherwise no different she picked on him and simply bullied him and ordered him to go home immediately and to turn up the following shift instead with suitable uniform trousers. It was humiliating the way she did it in front of customers in the premises in the open no understanding no explanation no bringing him aside no helping him go find something more suitable just screamed at him to go home just disgusting I wonder if this was the same woman as she also was the manager on shift.

Hi because I have food allergies. I can't order on line because of this I don't get any offers. Also the price goes up as I pick my own toppings. With this I think someone should look in to this as I'm getting charged moreFood: 4/5

Staff are uncaring and completely lack the skills to deal with customers or issues. Very slow service. Food was ok once finally arrived. We will be avoiding Horsham dominos in the future.Food: 4/5

This is the last time I’m ordering from them! Last time we waited 1h30 on a Monday afternoon at 2pm for one pizza and some cookies… called the restaurant and all they said was: oh yeah it’s coming, sorry and hung up! this time the pizza arrived quickly but it is covered with bbq sauce… I always order the meateor pizza and this time is officially the worst one I have ever got. But on a positive note, the dough is cooked today at least!

30 min after being told 15-20 for collection as they ran out of something and and to get it from another site. If Ur operating high volume be organised as arrange stock before peak or take it off stock and offer an alternative.Service: 1/5

EDIT after seven working days: I have had to go through my bank to get my money back as the useless store staff are blaming head office and head office are saying local store should be getting in touch. This store will thief your money, don't put yourself through the stress for a rubbish pizza! I waited 40 minutes before phoning the store regarding an online order. I was then told I will be refunded my money within five working days and the order had already been cancelled by the store, even though I still haven't received confirmation of either the order being cancelled or a refund being processed. The reason given by the manager was that the store doesn't deliver to my address...despite me receiving an order from this same store a few days ago, and an item having to be redelivered separately because it was missed from the original order delivery. Go to Pizza Plus in Horsham instead!