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Domayne

  1. Belrose
  2. Belrose Furniture Shops
  3. Belrose Bed Shops
  4. Belrose Home Decor

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Domayne

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"Domayne is Australia's leading retailer of Furniture, Bedding and Homewares. We also offer the latest in Computer and Electrical goods."
Address: Shop GO1 4-6 Niangala Cl Homemakers Supa Centa Belrose, Belrose 2085, NSW, AU
Phone: (02) 9479 8800
moc.namronyevrah.ua@tsrifremotsuc
State: NSW
City: Belrose
Zip Code: 2085


Opening Hours

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-21:00
Friday: 09:00-17:30
Saturday: 09:00-17:00
Sunday: 10:00-17:00

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Reviews
Domayne Belrose will always be our first choice when we need something for the house. For more than five years we have purchased furniture, beds and white goods etc for many properties and the service is always outstanding. Honestly we would not go anywhere else while ever Francis works there. Many people could learn from him in the way he conducts himself. He is so professional, knows his products and an all round really lovely man. It’s always a pleasure to see him again. I definitely recommend people go to Domayne at Belrose and ask for Francis.
I literally just left the Domayne store, located in Belrose Sydney. I am so appreciative of the service that I received from Jonas, in the Bedding Department. Jonas was kind, patient, knowledgeable and allowed me to be super comfortable with my purchases before getting them. I cannot rate Jonas highly enough. Thank you, Jonas! Thank you, Domayne!
Really outstanding service. Came in to buy a bed, and was impressed with the range of frames and mattresses along with the sales that accompanied them. In particular I am hugely appreciative of Jonas who was incredibly helpful, patient and kind - did an amazing job finding us the best deal he could with what we were looking for, and took care of us with plenty of extras. Really happy with the price and products we got. Will definitely return :
Please be wary of the prices displayed on the white goods. research, research and make sure that you have picked the best price for the item you are interested in and make sure you DO NOT PAY more, make them match the lowest price. We were duped by the salesperson to pay more than the lowest price. They have lost a customer in me. I wouldnt step into that shop again. the delivery was carried out between the time requested.
Nobody gave me a text to say when they are delivering my item. After calling the salesperson at the Belrose store, I was passed on to the warehouse to find out myself. They had no clue and left me hanging on the phone for ages. Suddenly a West Gosford store guy called me. No apologies just more bad news. My delivery was put onto the incorrect truck! So now I had to wait until 9 am the next day to be told the time. The guarantee I was given by the Belrose sales rep Stuart M. was that they would text the night before- especially since I have an hour drive to meet the driver to let him in. It is literally like the company is being run by a bunch of rouge teenagers! Zero accountability & Zero professionalism. I will not be purchasing from Domanye again.
Daniel M is an exceptional sales staff. Great service and I will call again soon. Thank you.
Hole in brand new couch detected upon delivery over a month ago. Reported to them immediately with photos. Fobbed off with excuses about Christmas break still, someone will get back to you and they don’t and any other old excuses they could.Happy to take $5,499 off you, not keen to do any service recovery other than say they’ll pick it up for repair and leave you without it for 2 weeks. Not good enough. We will hold it here until you can replace with new unfaulty product please, WITH FULL GUARDSMAN ADDITIONAL PROTECTION as purchased. Management please sort this as a matter of priority as calls and emails have not resulted in any solution. CUSTOMER BEWARE: go elsewhere to purchase your furniture. Extremely poor customer service and after care. Still no resolution as of Feb 6. Purchased 2 Jan.
Continued review from Kathryn Goddard- Domayne Belrose, Worst experience of my entire life. 8 weeks after initially purchasing our sofa we once again had to ring the store for an update on the progress of our sofa and were told "Oh, yes, it should arrive next week and we'll be in touch." Next week arrived and we again had no contact. We then called the store again and was told it would be coming in two days. My partner organised to work from home and the warehouse attempted to deliver our sofa- to no avail. They were unable to get it up the stairs, so delivered our cushions and said they would have to discuss with Domayne another way of bringing the sofa up to our apartment. We have already paid for a "difficult delivery" fee labeled on our invoice! at this point and noted it to you on Day ONE. We didn’t hear from Domayne for a few days despite having all of our cushions, and still the loan sofa. So again we called, and we were told there was no way we could have our sofa delivered that week as it was "in for a treatment”- My partner told the employee she knows for a fact this can’t be true, as this was the organised SECOND attempt at a delivery so any treatment should've already been completed. We were then put in touch with an EXTERNAL delivery service, our number was given to them from our salesman why? who informed us we would have to give them $300 cash for delivery of our sofa over the balcony… We told them we would not be paying as we already paid for a difficult delivery fee again, on our invoice and we never heard back from them. Im still confusing as to why our sales rep gave our phone number over to an external delivery service who are not in any way affiliated to Domayne- feels like we are doing his job for him organising with the factory and delivery driver? We then spent days arguing with Domayne about this $300 fee and were told that our salesman would've explained to us before purchasing the sofa that the customer is in fact liable for any extra fee's the delivery requires. WE WERE NOT TOLD THIS INFORMATION. They said the disclaimer stating we would need to pay extra for a difficult delivery would be on our invoice, and IT IS NOT THERE. After arguing back and fourth over a matter of days we settled on paying $150 payment over the phone, with our salesman from Domayne for this "balcony delivery", but were still not told a time or date. I have to mention too, this entire time Domayne has not been organising with the warehouse, they have handed us over to this external company so we are having to text back and fourth with the delivery service in order to find a delivery date. Eventually when our sofa was finally delivered over the balcony, the delivery men asked if we paid extra for the service… we said we paid Domayne and their response was, “We will never see that money.” Where is our $150 going then, Domayne? I would of happily handed over the cash to our delivery men as they instructed initially we have text confirmation of this conversation as they did the hard work and had better communication with us than you did. This entire process has been a MESS. Domayne have been unprofessional, untruthful and at times impossible to even contact! We FINALLY had our sofa delivered 9 weeks after purchasing, and when it arrived for the balcony delivery after we had paid the fee, they had brought us THE WRONG SOFA and no one knew where our sofa actually was… I have photo evidence of this too. I also have a phone call recording of a Domayne employee saying she isn’t sure of the location of our sofa, and IF they find it, will try to get it delivered tomorrow. This phone call ended with your employee saying she is "sick and tired of her colleagues making stupid mistakes," and that she is "extremely embarrassed, I don't know whether to laugh or cry". Your store manager Mark left my fiancé in tears. He said she was lying about the experience, that he had gone out of his way to talk to us, and that any complaint will end up back with him anyway. Look forward to hearing back from someone, or maybe we won't
Domayne Belrose is the biggest joke of a business. Absolutely DO NOT buy from them. Worst customer service, managers will lie about delivery dates to scam you out of your money, staff are completely incompetent and cannot handle the simplest jobs.
Ordered a couch and was advised it would be 8 weeks. Not 8 -10 as is advised by their supplier. The delivery date has been moved to 12 weeks and 3 days from payment not hopeful they will keep to that.... do not order unless you are comfortable spending a heavily extended period on your old couch i would not have ordered, had i known. Buyer beware! also of course Covid was the excuse... this was ordered in July, well into Covid territory where they would have known how orders were affected and how to manage expectations. Beware the salespeople saying what suits their end.
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