Disappointingly, staff at the Hurstville branch chose to book our air travel tickets under separate bookings because they thought they would earn a few cents more commission :-/ Consequently, organising our seating together on the flight was VERY difficult to manage [think: herding cats]. Qantas concur that they sometimes see this unfortunate practise where penny-pinching agents prioritise their 'cut' over the convenience of their customers. Whilst the value of my booking with CYC a few international flights and a few cheap holiday packages probably didn't make them rich, we were treated with indifference and disinterest at every turn.
They took the money of my elderly grandparents when we tried to get a refund and they would not give a cent even though on the receipt it says 80% refund with 20%administration fee for refunds. All they do is steal from the elderly and run off. The other day i was cut off by a CYC bus driver and almost hit them.
Translated by Google The worst travel experience ever!!! Every scenic spot is on the go, the director has not been seen, and he didn't say what time to get on the car to gather, the car broke down, and I waited for more than an hour to repair the car Original The worst travel experience ever!!!
Translated by Google Participated in a one-day tour of Port Stephen, and found that the tickets for the activities on the leaflet were different from those charged by the tour guide. Before departure, I had confirmed the charges for the tickets multiple times with the experience, but the tour guide charged more when I set off, although it is not a lot more, but I feel Not very honest. Original Port Stephen , , . , , , .
Translated by Google Worthy of being a veteran travel agency, the pre-sales service is professional, the itinerary is comfortable, the details in the itinerary can be answered patiently, the tour guide is warm and attentive, and will patronize again Original
Translated by Google Extremely dissatisfied I hope you can correct your tour guide's so-called cordiality We are passengers departing for the Sydney ski resort on the evening of the 25th. Your tour guide has a very bad tone. He is very loud and rude to the guests. I really don’t understand how your tour guide works. Halfway off work hours, let customers rest and eat. There are a lot of people in McDonald's It’s been 25 minutes since we ordered the meal, and there are 5 minutes left. We have to take it to the tourist bus to eat. Of course, he said that the food with strong taste and cup drinks cannot be taken on the bus, but we have no choice but to eat if we are late. It would be bad if everyone was involved, so we discussed with the tour guide if we could be more flexible. Your good tour guide told us we couldn’t eat it and told us to get off the car and finish eating, so we quickly ate a McDonald’s outside in the cold and then got on the car. There’s no reason to gnaw the remaining French fries and soda quickly. We’re not participating. fast food competition When we were counting the number of people, we saw that we hadn’t finished the soda and French fries and told us to throw it away. What is the attitude of your tour guide, the boss? We are really very dissatisfied with your tour guide. In order not to waste everyone’s time, we had to throw it away. The fast food we ordered in 25 minutes, except for eating two bags, took everything else away The tone of the guests is also very bad, serious and loud Some choose again. We will not join the travel agency you have seen. I also hope that you can guide your travel agency. We give money and you earn, we want a good ride, not complaints I really hope you guys can review it It is very unprofessional for the tour guide to talk on the phone while driving I am very disappointed with the travel agency We feel very aggrieved, we have to show our faces after spending money, and we continue to be hungry in the car Original 25 25 5 25
Translated by Google The service attitude is very good, the driver is very professional. Original