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Crumpler

  1. Melbourne
  2. Melbourne Luggage

Reviews, get directions and contact details for Crumpler

"In Melbourne & need a new bag? Visit the Crumpler team on Little Bourke St between Elizabeth & Queen Streets in the heart of the CBD. Crumpler designs unique and sturdy bags and luggage in Australia which includes backpacks, travel bags, laptop bags, work bags, messenger bags and many more."
Address: Melbourne Central 211 Latrobe St , Melbourne 3000, VIC, AU
Phone: (03) 9639 3668
State: VIC
City: Melbourne
Zip Code: 3000


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Reviews
I ordered a bag on a Monday to be delivered hoping I'll have it by the weekend. Emailed on Wednesday wanting to change to click and collect as it hasnt been shipped. Get an email Friday saying they missed my email but Cam from customer service saved the day by arranging one at the cbd store for me to pickup that day! Great job Cam! staff at store were great too!
I went into the store at 3.30pm on a Thursday. The staff member there was assisting another lady and did pop over briefly to assist me. As she was busy I was happy to wait. Another sales member then returned and seemed too busy to assist me. It’s a tiny store so I wasn’t easily missed. Once the other woman left I assumed I’d be helped, however both members of staff chatted amongst themselves despite seeing I wasn’t sure what I was doing with operating one of the bags. In the end I asked for help and was given a very quick demonstration at which point the two staff members went back to chatting about what a lovely family the previous family was they had served. I waited a bit longer but in the end gave up. I felt totally invisible and unimportant to them. What a shame as this was my first time in a Crumpler store I had traveled to see. I needed a larger bag for my nursing degree and work requirements. Very disappointed.
The only place in Melbourne that I could find the full range of bags and salesperson helped me thoroughly. Such a different, stylish & incredible range to suit every need. I would like to recommend them and will definitely visit again because of the quality of their products.
Went on a Saturday 04/06/2022 to get a bag but it was too small for my intended usage so I went down the next Wednesday 08/06/2022 for an exchange for a bigger bag. The staff was helpful and nice during both visits and the exchange process was smooth too. Loving my new bag now !
Very poor service today 12/6 by staff. Went around 4pm. Girl appeared to have her date / bf in store and was happily flirting away while oblivious to customers. Guy was equally spaced out and offered little assistance. Came all the way to city to buy a bag with my sister and left without said bag due to lack of customer service. A bot would have been more proactive and helpful. I welcome management to contact me to discuss.
Great friendly service from the team at Crumple Little Bourke Street. They made my decision so much easier....good customer service shouldn’t be this rare.
very friendly staff and beautiful shop! Love it
Went in yesterday to check out the Billy bag. First the shop was closed. When it finally opened after 2:30 the girl working upstairs was assisting a buyer. I waited. While I was waiting she decided to serve some bloke who just rocked up wanting a bloody camera bag. Waited. Waited some more for some kind of acknowledgment. Nothing. Walked off and bought a similar bag elsewhere up the road.
Great service at the Little Bourke Crumpler store, specifically to the woman named Dom who served me. I love my new green bag that she helped me pick. Quality of the bag is also wonderful.
Really helpful person working offered help but also left me alone to browse so I didn't feel uncomfortable. Even priced matched for me so I didn't have to order online/wait for postage. Bag is super practical and comfortable and seems like it will last ages!
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