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Crown Sydney

  1. Barangaroo
  2. Barangaroo Hotel

Reviews, get directions and contact details for Crown Sydney

Crown Sydney
Luxe quarters in a premium hotel with an outdoor infinity pool, plus dining, a spa & harbour views.
Address: 1 Barangaroo Ave, Barangaroo NSW 2000, Australia
Phone: (02) 8871 7188
State: New South Wales
City: Barangaroo
Zip Code: 2000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Crown Sydney is one of the most luxurious and impressive landmarks in the city. Located in Barangaroo, the tower stands out with its modern architecture and stunning design. The views from Crown Sydney are absolutely breathtaking, overlooking Sydney Harbour, the Harbour Bridge, and the city skyline. Inside, everything feels elegant and high-end, from the stylish interiors to the premium restaurants and bars. The atmosphere is calm, exclusive, and well maintained, making it a great destination even just to visit and admire the surroundings. Crown Sydney truly adds a touch of luxury to Sydney and is a must-see destination for anyone who appreciates modern design and spectacular views.”
I recently stayed at Crown Sydney and, for the price, it was extremely disappointing. I had emailed ahead to let them know the stay was for an engagement and asked about any optional extras, but nothing was offered to make the experience feel special. Check-in requires completing details beforehand, yet you still have to line up for over 30 minutes on arrival. On top of that, a $500 security deposit is taken at check-in.nnI booked a higher-priced Deluxe Harbour View room, however the view was underwhelming, you could barely see the Harbour Bridge unless you stood behind the curtain. Room service also adds a $10 surcharge on top of menu prices. The room itself was not very clean, especially the bathroom, which still had soap and shampoo residue from previous guests on the tiles.nnWhen attempting to check out digitally, I was prompted to approve an additional payment of $346 and the system showed the room as being charged twice. When I raised this at the desk, I was told this “happens a lot” and that guests often get confused. If that’s the case, the system really needs to be fixed so people aren’t at risk of being overcharged.nnThe pool area felt more like a kids’ club than a luxury space. It is extremely crowded, with pool toys and games everywhere, and not at all relaxing.nnI’ve stayed at other Crown properties in Australia and they are far superior. For a hotel where many guests are celebrating special occasions, this felt like an average hotel at best. I would recommend spending your money elsewhere, as there are far nicer hotels in Sydney.
We stayed at Crown Sydney for two nights over the weekend and the experience was honestly so disappointing. Our room was never cleaned once during our entire stay. I called front desk twice asking for someone to come up with fresh towels and to service the room — no one ever came.nnThen on the morning of checkout, I called an hour beforehand to request someone bring up a trolley for our luggage. Again, no one came. I called a second time and was told someone was on their way.. still no one arrived. We ended up taking all our bags down ourselves, which was really difficult travelling with a 7-month-old baby.nnWhen I went to the bell desk, they confirmed no one had even been notified. For a hotel that advertises itself as luxury and 6-star, the service was honestly unacceptable. We booked this staycation to relax, not to make things harder for us.nnSuch a shame because the property is beautiful! but the service was not anywhere near the standard you expect for the price.
If it wasn't for work or family, I would never book again. Every time I book there is some sort of issue. 2 years ago I had a random guy walk in with a key and said it was his room. When I called front desk to fix the issue, they said I had to go downstairs and get a new card. I had never felt so dismissed with the staff being so unapologetic. Not much was done and I thought I'd just keep it to myself and not worry about it.. no harm done.nThis year, I gave it another go. It was definitely a much better experience HOWEVER, when I had called up to get a tax invoice sent, it took days with no response. First call, the lady said to call back because the card number was apparently wrong. Which I can assure it, it was not, as it worked the next 3 phone calls I made. The 2nd call, I asked for a tax invoice, they tried to send me to the front desk, no one picked up, he said he left a message with them to call me back. No call back. I called again, same scenario except this time she had stated she had sent an email with my details. Still nothing. The 4th and final call, I spoke to Tai who was apologetic and was able to send me an invoice within seconds of retrieving my information. She was the only competent staff I think I've ever dealt with at a Crown hotel.nI can assure you, Perth and Melbourne Crown are just as bad. With one not being able to check in until 6pm because our room wasn't cleaned. I had then received a complementary drink to which the bartender said I can only choose from a beer or 2 choices of wine. I've had better service from motels.nTrain your staff. Thank you Tai for being wonderful.
Checked in for one night to celebrate my spouse’s birthday. Paid a refundable deposit of $500. Checked out. 20 days passed, deposit is still not received and staff are saying we have been charged mistakenly for $480. Followed up 4x and no one can give us a solution. Luxury hotel like this is not worth it to call luxury. Very poor service. Location is great! Rooms are great! Service very poooor!
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Crown Sydney map

Directions to Crown Sydney with public transportation

Hickson Rd Opp Barangaroo South 230 meters
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Barangaroo Wharf 250 meters
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Wynyard Station, Clarence St, Stand Q 410 meters
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Wynyard Station, Jamison St, Stand U 420 meters
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Wynyard Station, Kent St, Stand V 440 meters
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