Cottesloe Cycles

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About

Cottesloe Cycles is a well-respected locally owned Perth bike store that prides itself on friendly, efficient & reliable sales and service.

Story

Cottesloe Cycles is a well-respected locally owned Perth bike store that prides itself on friendly, efficient & reliable sales and service.

Products

TREK BICYCLES, ELECTRA, SPECIALIZED, SRAM, CAMPAGNOLO, SHIMANO, Bindi Nutrition, MAXXIS, LEZYNE and Many More

Address: 19 Station St , Cottesloe 6011, WA, AU

Phone: (08) 9383 4208

ua.moc.selcycttoc@pohs

State: WA

City: Cottesloe

Zip Code: 6011

Opening Hours

Monday: 00:00-04:00
Monday: 09:00-23:59
Tuesday: 00:00-05:30
Tuesday: 09:00-23:59
Wednesday: 00:00-05:30
Wednesday: 09:00-23:59
Thursday: 00:00-05:30

Update Info

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Reviews

Visited Cottesloe Cycles to see if they could fix/fit my bike with a rear derailleur hanger. The customer service wasn't good, the member of staff that we spoke to was not overly helpful and we felt that we were almost a hassle. They said they would have to order the part in, and would give me a call in a couple of days to let me know when to bring my bike in. Over a week later, I am still waiting for a call......!  We ended up going to Mercer Cycles in Freo and the bike was repaired/fitted with the new part in under 20 minutes, with excellent customer service and smiley faces!

I am very grateful for the generous workshop help I received upon my unscheduled arrival at a busy time today, with a malfunctioning cassette which had rendered my cycle unrideable. The manager and other staff were approachable, knowledgeable, flexible and interested in solving my rare problem and the specialist tools they provided were very effective in eventually achieving a workable solution. I would highly recommend their service and will be happy to return for further purchases as needed.

Great place and great service. Lee was more than happy to answer my questions on my home bike rebuild. When I was stuck the guys kindly took my bike to sort out the problems for me on the spot. Cottesloe cycles is exactly what you want from your local independently owned bike store. Would definitely recommend the guys. Thanks again.

Terrible Terrible service and customer support.  I have brought 2 bikes from this store and have regularly serviced them here as well. My last bikes rim fell apart on me for no reason but luckily when I brought it was under a 1 year warranty.  Handed the faulty rim in to the store  manager at this time 20th March  said that we were to buy a new one for $165.00 and when the warranty came back that they'd refund us.   Tell us to wait 4 weeks and that they'd get back to me.   I turn up 6 weeks later nothing's been done about "they'll get right onto it" they said. 2 weeks later get a phone call to come in.  I go in to expect my refund of $165, "here's your new rim" they said. No I've brought a rim when I handed in the faulty rim, I was told I was going to be refunded.  No refund he said "that's not our policy,  but here's a store credit". Well after this dismal display of customer service I never want to step into this shop again. Get all your staff on the same page guys. Everyone just be aware when they sell you a bike with warranty that it ticks all the boxes. Or go to a bike shop that knows what they're talking about

I can highly recommand this shop! Very friendly and quick staff. Had two flat tires replaced by them and could pick up my bike after an hour already. The week after a thorn got my tire flat again but they replaced it immediately. Thank you so much for the great service! Joris

Legends! Rang the guys yesterday with a derailleur issue, Justin said drop over any time, even though they were pretty busy. Lee had a quick look and noticed it was actually bent, the cause of my gears slipping. "Give me half an hour". Half an hour later, bike sorted!!! Had a cracking ride this morning with confidence - super service guys, really appreciate it : See you for a new chain and cluster in a couple of thousand kms.

I broke a chain early on a Saturday morning and Dave was more than helpful in getting me back on the road and saving my day. He even had a quick look over the bike to point out some other issues that needed to be taken care of. That's what I call great service. If you break a chain do it near Cott Cycles.

the guys at cottesloe cycles were very helpful in helping source some small items for some of my older and newer mountain bikes , prices are fantastic, the guys are very knowledgeable and friendly, good to see customer service does still exist in some places in perth!. i have no reason to go anywhere else .  would recommend to anyone.

Unbelievable  service  from the guys at Cott. Cycles. Bike was booked in and ready for pick up within 2 days. Everything  you want as a customer, a quality service at a great price and bike back in time for the weekend ride.

Have been using Cottesloe Cycles to service my road bike and found the work reliable and everyone there generous with their advice and assistance. Great too that they are conveniently located.

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