Commonwealth Bank

Reviews, get directions and contact details for Commonwealth Bank

Address: 781 Pascoe Vale Road , Glenroy 3046, VIC, AU

State: VIC

City: Glenroy

Zip Code: 3046

Opening Hours

Monday: 09:30-16:00
Tuesday: 09:30-16:00
Wednesday: 09:30-16:00
Thursday: 09:30-16:00
Friday: 09:30-17:00

Update Info

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Reviews

Banking here since last 6 years, The lady particularly standing outside needs to be more professional in assigning the problem of customer to the professionals.. So much in hurry to say we cant be of any help. sorry about that.! you better find other jobs where you dont need to deal with people. Ridiculous experience.

I was on Glenroy Branch to sort out dispute issues on Thursday previous week . I am with this bank since I came to Australia had never faced this frustrating issue.One guy assigned me to go and sit on the waiting area and I was sitting on the waiting area on the queue. One lady with long black hair with brown skin came and asked me why are you sitting here. I explained her the issue. And she was like shouting in front of everyone saying we don’t deal with this issue this and that it has to be done from employer side. If she has told me on that thing with good manner in slow manner , I totally understand but she was shouting  . I felt so embarrassed and get out of the bank . This brown girl with black hair has no manners how to talk with client. She needs to learn how to be professional dealing with customers. Such type of employee shouldn’t be there in Commonwealth bank as it will impact their goodwill.

Originaly had rated this bank as a five. Unfortunately on three different occasions now I have noticed that one particular teller constantly advises older people imparticular that she has no coins, this is not a once off and I do not believe that. This is a bank of course they have coin change. Good  ATM outside as well as additional ones inside. Very friendly welcoming staff help direct to specialist services making it a fast and a very efficient way of banking. U have watched the staff and they are egger to assist anybody with any quiry right then and there. The tellers do a wonderful job are always smiling and friendly as well as understanding, patient, Aged person and disability friendly. Truly a pleasure to do the banking as someone who cares for 2 people with minor disabilities and in thier 70's. It assists them to remain independent and in control  while minimising thier Stress levels. Plenty of parking at the rear. Check signs. #LetsGuide

Kessra is very helpful and friendly banker ,helped a lot with my account.

We were harassed by the teller.  We went into branch to withdraw a large sum of money and were asked on more than 4 occassions during the transaction why we want to take our money out. We felt obliged to answer as the teller was delaying the transaction to find out this information, before handing over the cash. We were asked too many personal questions that is not the tellers business. Aren't the tellers there to serve or find out gossip? Second time we went to withdraw a smaller amount we were served by the same teller and was given a very cold shoulder with a very dirty look. What is this ladys problem? If you dont like your job, why are you working there? Today we were served by someone else with no enthusiasm. Wow, what a depressing bunch of staff. SAD! Too bad they closed the Hadfield branch. Nice staff, smooth and quick transactions, nicer environment.

Sensational experience from George Barkho at the Glenroy branch, very customer focused, friendly professional and knowledgeable in what his doing . Couldn’t be happier and will definitely be back to see him again, highly recommend anyone who needs assistance with anything to see him. Thanks to CommBank to hiring professionals like George Barkho who suit the industry really well .

There`s a hidden gem in this branch . His name`s Enver and he`s by far the best banker and home lending specialist I`ve had the pleasure of dealing with across 5 banks . The guy is an absolute legend . He genuinely cares about his customers and this in turn makes the process very painless and even enjoyable I`ve dealt with some home loan specialists who made the process feel worse than a dental appointment so I was quite happy to eventually run into Enver On a separate note , the turn around time was quite fast and these guys overdeliver in terms of how fast the process is The entire process took less than 1 business day compared to a month of going back and forth with Westpac for instance 5 stars is an understatement

Thank you so much for your good service Hannah. You are such an amazing and good staff who made me very clear about the credit card loan. I highly recommend her to get a good service.

I have been trying to call Glenroy com bank since 9.30am it is now 4.15pm. I have left 4 messages and still no one has had the time to respond let alone answer calls. Service is a disgrace. Banks are not busy like they used to be so no excuse.

Horrible Service , One of the worst branch I have came over to ... Went there to Withdraw 10k in Cash to buy a car ... staff said “ I would have to close the branch if I give you this sort if money “ literally these Words ! When I said what is the max you could do she said 4k , I mean am I even at a brach or an ATM .. simple ! If you are someone who do not live on penies and need large amount at times .. do not go to them .. they are worst !

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Commonwealth Bank

Reviews, get directions and contact details for Commonwealth Bank

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