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Commonwealth Bank

  1. Helensvale
  2. Helensvale Atm

Reviews, get directions and contact details for Commonwealth Bank

"Thursdays: This branch is open for appointments only on Thursdays between 5pm and 8pm. To make an appointment please call us or come into the branch.Saturdays: This branch is open and offers limited services on Saturdays. Our tellers, coin count machine, and foreign exchange services are only available on weekdays."
Address: 1-29 Millaroo Dr, Helensvale QLD 4212, Australia
Phone: 13 22 21
State: Queensland
City: Helensvale
Zip Code: 4212


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Reviews
I have been a Commonwealth customer for more than 20 years. I am frustrated that I have tried 5 times to deposit coins. Not something I do often, however, I work full time and bank hours are quite limited. I can only go out of hours. Every time I try to deposit through the “ so called , coin deposit “ ATM, the coin deposit is “out of order” a staff member told me to try at Nerang, however, I live closer to the Helensvale branch. Considering the fact that the coin machine is constantly “out of order” at Helensvale, perhaps Commonwealth either think about repairing the machine or install a second one to meet client demand???
Absolute joke of a branch, the branch manager told me I couldn’t withdraw any coins because I don’t have a business account and I’d have to call up armaguard and pay for them to be delivered. I have banked with commonwealth for 20+ years, held term deposits, savings, etc and get told I can’t withdraw my own money because I requested coins. Time to find a new bank
Went into the helensvale branch and was met by alisha who was rudest most arrogant women, asked what do you want! I stated I need to get a statement sent to myself. She then said no u can just call up and tried ushering me out the door. While the lady on the phone said I had to come in. Will definitely be closing my loan once it's paid off and going through Westpac. Absolutely appalling service
The bank teller was extremely rude today to a customer who was trying to transfer money to a person he was buying a car off treating him like he was trying to fraud the seller when he was in there sending money directly to the seller Extremely ratially motivated
Great experience with Deeno. Very friendly, knowledgeable and helpful!
Left two messages regarding a query before going to the branch. It has been a little frustrating.
Went there this morning. The staff asked me to sit down and grabbed my name. She said it would take around 10 minutes, waited for like more than half n hour and saw people who arrived after me were getting called in. I asked another staff who was at the front how long would it take and this is what she said “Oh your name is not here”. Would never go to get some help to this branch again. Disappointed.
My experience with Kim was definitely above and beyond, her incredible customer service, knowledge and understanding helped in more ways than I anticipated and made me very happy to be a customer of Comm Bank Thank you Kim!
Staff are all so lovely and caring. I usually hate going into the bank but the ladies at Helensvale make me feel so comfortable and welcomed. Particularly one staff member Steph, she helped me through a really rough time. I'm so glad this is my local bank.
It is pointless opening on Saturday if you cant withdraw money from a teller . What are the staff there for ? To direct you to the well signed atm, and teach us how to use something that's been around for decades
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