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Commonwealth Bank Glenroy Branch

  1. Glenroy
  2. Glenroy Bank

Reviews, get directions and contact details for Commonwealth Bank Glenroy Branch

Commonwealth Bank Glenroy Branch
Address: 1/789 Pascoe Vale Rd, Glenroy VIC 3046, Australia
Phone: (03) 9306 4944
State: Victoria
City: Glenroy
Zip Code: 3046


Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
My recent experience at Commonwealth Bank, specifically with employee Dean Basdekis, was nothing short of exceptional. I visited the bank to obtain a bank statement for Centrelink, but my visit became more complicated when I received an urgent job interview call. Despite this interruption, Dean displayed remarkable patience, waiting for me to conclude my call before assisting me.nnUpon entering his office, I felt embarrassed due to my account's low balance resulting from recent unemployment. However, Dean's demeanor immediately put me at ease; he didn't make me feel awkward or judged. I explained my situation, having lost my job and facing financial stress. Drawing from my previous experience with another bank, I inquired about any assistance programs at Commonwealth Bank.nnDean's response exceeded my expectations. He not only listened attentively but also went above and beyond to assess my account thoroughly. He identified numerous dishonour fees resulting from overdrafts and promptly reimbursed them. His actions provided me with much-needed relief during a challenging period.nnDean's compassion and dedication to helping customers in times of need are commendable. His ability to alleviate financial stress and offer genuine support exemplifies the values of Commonwealth Bank. I am immensely grateful for his assistance and highly recommend his exemplary service to others.
Thank you commbank for delivering my debit card after 2 months even though I provided you with correct address.hopefully you deliver my credit card in next 2 months. Thank you !
Originaly had rated this bank as a five. Unfortunately on three different occasions now I have noticed that one particular teller constantly advises older people imparticular that she has no coins, this is not a once off and I do not believe that. This is a bank of course they have coin change.nGood ATM outside as well as additional ones inside. Very friendly welcoming staff help direct to specialist services making it a fast and a very efficient way of banking. U have watched the staff and they are egger to assist anybody with any quiry right then and there. The tellers do a wonderful job are always smiling and friendly as well as understanding, patient, Aged person and disability friendly. Truly a pleasure to do the banking as someone who cares for 2 people with minor disabilities and in thier 70's. It assists them to remain independent and in control while minimising thier Stress levels. Plenty of parking at the rear. Check signs.n#LetsGuide
My mother who is 86 years of age has banked at this branch all her life. Of late there has been a constant turnover of new staff not familiar with their clientele. Today Friday 27th Jan 2023 she had the absolute worst customer service experience just trying to do her normal weekly banking with staff who were new again to this branch. She was asked for her driver's license she has never had one and uses a 4 wheel frame to walk so common sense should have prevailed. Then for other photo id of which she has a proof of age card and this was dismissed as not valid. They then asked for a utility bill who carries this with them?? and finally when she was in tears did they allow her to withdraw some money. Where is consideration of the elderly and professional customer service these days. Very disappointed in this bank and how staff now treat their clientele. Rules may change but allowance by staff needs to given for clientele to adjust and not be made to feel of no consequence.
My experience with Commonwealth Bank in closing a late family member's account was incredibly frustrating due to bureaucratic hurdles. Despite mentioning legal action, the bank insisted it would be futile. Only after our lawyer intervened did the bank finally take notice. It was astounding how, almost miraculously, they promptly provided the necessary forms and closed the account, granting us access to the remaining funds. This ordeal led us to switch our business to ANZ bank, encountering a stark contrast in service standards. We sincerely hope this feedback prompts the bank to reevaluate their practices and place a stronger emphasis on customer satisfaction.
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Commonwealth Bank Glenroy Branch map

Directions to Commonwealth Bank Glenroy Branch with public transportation

Belair Avenue/Lytton St (Glenroy) 70 meters
542
Glenroy Railway Station (Glenroy) 150 meters
Craigieburn
Glenroy Station/Hartington St (Glenroy) 190 meters
534
951
Glenroy Station/Hartington St (Glenroy) 200 meters
536
Glenroy Station/Hartington St (Glenroy) 210 meters
513
514

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