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Coliban Water

  1. Bendigo
  2. Bendigo Local Government Office
  3. Bendigo Local Business

Reviews, get directions and contact details for Coliban Water

Coliban Water
Address: 37-45 Bridge St, Bendigo VIC 3550, Australia
Phone: 1300 363 200
State: Victoria
City: Bendigo
Zip Code: 3550


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Absolultely outrageously bad service, In fact the worst service we have ever experienced coming from a large corporation. We took possession of a property in the area on 14 December2021 We received an invoice 1354271 from Coliban water dated 14 December 2021 advising us that we OWED $291.63. Naturally I rang up to query it! We then received an invoice 1361973 dated 4 January 2022 advising us that a payment of 439.37 had been received and with charges and credits and concession we still owed $200.20. Remember, we only took possession of the property on 14 December 2021! Naturally I queried it yet again on 7 January 2022 and was advised to ignore it as it was incorrect. Then I received another invoice 1361973 dated 4 January 2022 advising that a total payment of $731.00 had been received and with charges, credits & concession we now had a Credit of $91.43 Next I received an invoice 1457053 dated 21 March 2022 advising that the credit of $91.43 had been added to by a further payment of $291.63 making our credit now $383.06 but with charges added on and concession taken of the credit was now $120.51 Then came the next notice from Coliban Water dated 29 April 2022 This was a REMINDER NOTICE because they noticed that our previous Account may have been overlooked!!!! I rang up, again, 0n 5 May 2022. spoke to an assistant who was unable to explain what was happening and that a supervisor would contact me. When I had not heard from anyone, on 10 May 2022 I rang, yet again. Spoke to an assistant who advised that she would contact the supervisor who would call me back. She did, on 10 May 2022 Lia advised me that there had been a lot of errors but the amount of $171.12 was the actual amount due. She really couldn't explain what had gone wrong, but because it was the fault of Coliban Water I would be given until the end of June to make the payment. I then received by email a replica invoice 1457053 dated 21 March 2022 to be paid by 18 April 2022!!! I went to Coliban Water today 13 May 2022 to see if I could get clarification of all of the credits, but the young lady at reception was unable to clarify why they had occurred but that it was showing that the amount of $171.12 was what was owing. So I paid that amount and received a receipt. When I returned home today, 13 May 2022, what was in the letterbox. A GREAT BIG RED OVERDUE FINAL NOTICE ! To say I am furious is an understatement.
I recently had to contact Coliban Water to raise the issue of our front stop tap leaking. The woman I spoke to on the phone on Friday was lovely, helpful and explained that it could take up to 2 weeks for someone to come and fix it, though it could be sooner if they were completing another job nearby. By Monday lunchtime, we had two workers here and the tap fixed in 5 minutes. I'm very happy with how our issue was completed so quickly and very grateful for their help.
Spoke with 2 customer service consultants where I received the worst customer service experience possible! I had a burst water main where it was impossible to turn off due to also having the tap come off, causing the water to spurt everywhere and was told that it would be fixed on Monday; as they don't normally fix these kinds of things outside of business hours. What a waste of water! Such a fault requires much more immediate action. Very disappointed with Coliban!
Excellent service. Came the same day to repair our water meter after is was run over by a third party. The 2 coliban workers who came out were extremely helpful and professional.
A blocked toilet, used plunger and hoses, no luck, blockage seemed to be ender the nature strip access ,two lovely blokes came within an hour and soon had the problem sorted,top markes for prompt and efficient service.
I can understand a business policy revolving around touching the outside the water meter. But when you fit something make sure its fit properly so then i dont have to pay for a plumber to fix your unfinished work.
My rating is for the quality of Bendigo tap water. I grew up drinking Bendigo tap water my whole life. The water used to be okay to drink. It was always a little on the chlorine smelling side but you could drink it. It never used to dry my mouth out. However in the past 15 years the quality of the tap water has become terrible. Shamefully bad. I can't believe people are still drinking it. Water should quench your thirst, but Bendigo tap water does the opposite. It saps all the moisture out of my mouth and tongue. It gives me such a dry mouth that I find it unbearable. Shameful quality these days. Factors that are causing this are most likely the additives to our water supply. Coliban loves there chemical additives. I think they are putting too much builders lime and sulphuric acid in our water supply. This is done to keep all the water pipes clean. Not to mention chlorine and fluoride. This has nothing to do with keeping the actual water clean. Its purely the cheapest way for them to keep the pipes clean. This saves Coliban money as it is how they keep the water pipe infrastructure clean and maintained. The builders lime would explain the extreme drying of my mouth. What's your take on this Coliban? Why is the water quality here in Bendigo become so bad? Especially since Veoila has taken over management of our water supply? Is it the lime? Is it sulphuric acid?? What have you done to our water?
I had Lenny The Plumber from Caliban water such a great bloke who also took care of my neighbors needs. Great service thankyou
Tried to report another water outage in Malmsbury on 14/09/21 couldn't report the fault at 0800 hrs because their phone number wasn't even working...hence this review.
I recently contacted Coliban Water to ask for a rebate on my water charges as the property on which the charges are incurred is in Heathcote and, due to the COVID-19 restrictions, is currently inaccessible to me as my permanent residence is in Melbourne! So, not only do I currently have to pay to have the property maintained by a 3rd. party but have to continue paying,, in full, these blood-suckers for a service of which I cannot currently partake!
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