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Coles Penrith

  1. Penrith
  2. Penri̇th Supermarket

Reviews, get directions and contact details for Coles Penrith

Coles Penrith
Address: Station St &, Reserve St, Penrith NSW 2750, Australia
Phone: (02) 4723 9500
State: New South Wales
City: Penrith
Zip Code: 2750


Opening Hours

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

Update Info
Reviews
Today, Tuesday 22nd of September 2026 I entered Coles Nepean Village Penrith at approximately 2:25pm-2:30pm and saw an elderly lady, well into her 80s or 90s throwing up all over herself and the floor. She was alone. I went to stand with her, and another customer went and informed a staff member. No staff members came. I quickly ran up and grabbed her a water bottle, whilst informing staff member Kelly at the self checkout/smokes registers of the situation, she stated “we can’t clean up bodily fluids and I just had my lunch.n” I was not asking her to clean the mess up, I was informing her of what was happening. Whilst I was standing with the elderly lady, multiple coles staff members walked straight past, glancing at the woman and continued walking. One of those staff members was red headed Noah. The elderly lady continued walking up closer to the staff entrance of the smokes desk, nearnto the cold drinks. She began throwing up again, in which coles staff were watching, but still I went behind the smokes desk to get the elderly woman a bin to throw up in. Staff includingnKelly were watching this and not providing any assistance, instead talking amongst themselves. This would be viewable on CCTV. I went and grabbed some tissues and hand sanitiser and helped the woman to clean up. Then, only then did Kelly offer tissues in an exaggerated long handed movement, as to imply she wanted to stay far away as possible, indirectly further degrading this elderly woman. Kelly kept saying that she “doesn’t do vomit” and “has just had her lunch”. I said “I have also just had my lunch.” I continued to help the elderly lady, who was extremely embarrassed and continued to profusely apologise.nnNobody ‘does’ vomit, but when an elderly woman is alone and is in need of support, even the bare minimum which would be to hand bystanders/customers a bin for her to vomit in, so she doesn’t have to vomit on the floor in front of everybody. I am absolutely appalled as a customer, as how Kelly she conducted herself as an employee and a human being was disgusting.
Store has rotting meat in the chips isle, foul smell, looks disgusting. Been there for a while.nnShanon on the register was extremely rude to me and covering her name tag so I couldn’t see. Shanon was mad that I used a smaller trolley when I had a lot of items, which is none of her business for a start, and secondly if I’m spending $600 on food maybe be a bit considerate that the cost to live these days shouldn’t be filling a small trolley. I am disgusted in this store.nnSo overall, poorly looked after store on top of rude staff, as a regular to this location I’ll take the extra 5 minute trip to a local shop from now on who will appreciate my money and time, and actually care about their store. I don’t need to be spoken to like a dog by a 50 year old woman who work at Cole’s.nnId be firing a staff like that myself but stay blessed.
Title: Room for Improvement: Coles Nepean Village ReviewRating: 2/5nnMy recent visit to Coles Nepean Village left much to be desired. While the store offers convenience and a variety of products, there were several aspects of my experience that fell short.One positive aspect of Coles Nepean Village is its convenient location within the Nepean Village shopping complex. Additionally, the store layout is relatively easy to navigate, which facilitates the shopping experience to some extent.However, there were notable areas for improvement. Firstly, the cleanliness of the store left much to be desired. I noticed several instances of cluttered aisles and spills that had not been promptly addressed, which detracted from the overall shopping environment.Furthermore, the availability of products was disappointing. I encountered numerous instances where items on my shopping list were out of stock, necessitating either a compromise or a trip to another store to find them.Lastly, the level of customer service was inconsistent. While some staff members were helpful and friendly, others appeared disinterested and unapproachable. This lack of consistency in service quality undermined the overall shopping experience.In conclusion, while Coles Nepean Village offers convenience and a range of products, there is significant room for improvement in cleanliness, product availability, and customer service. Addressing these issues would greatly enhance the shopping experience for customers.Sincerely,
We went on a Sunday and it was pretty busy. There was stock getting put on shelves in nearly every aisle, so there were quite a few empty shelves. Worse than the fact that there were trolleys in every aisle was that there were empty boxes all over the place and because it was so busy people were running into things and waiting for stock to be put on shelves. The guy that packed my groceries must have been new so this in no way directed at him but it was a pretty average experience paying higher prices for everything.
Coles Nepean Square. Heres an updated review.nnIts obvious the standards are DOWN! AND STAYING DOWN! The prices are still very much up though!nnMy last review of here was 2 years ago. Not much has changed. The produce is still rank. And the meat isnt much better. Complained a month ago to the manager on duty who didnt care.nnThe whole place is a hazard. You cant get to things on shelves. Doesnt matter what time of the day you go. Theres cages in the way! Stock rotation doesnt happen here either. You need to date check every item you get.nnAttached is a photo in particular of a bag of lettuce thats marked as being in date... its rancid and full of rust and gunk. This was the only option if you wanted iceberg lettuce as the rest looked like they were attacked left rusted and slimy where they rotted on the shelf.nnWill attach photos of the off meat if i still have them.nnBut hey make sure you line up to get out the store!!! We dont want you in a hurry to flog the rancid meats and produce. Its an insult and so are the staff attitudes here.nnDont bother asking me to reach out for feedback either. Already spike to head office who clearly also did nothing!nnThis is just a warning to anyone debating shopping here.
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Coles Penrith map

Directions to Coles Penrith with public transportation

Nepean Village, Woodriff St 120 meters
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Nepean Village, Station St 190 meters
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Derby St Before Station St 280 meters
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BlueBet Stadium, Station St 290 meters
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Derby St After Station St 300 meters
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