Citiscan Radiology

Reviews, get directions and contact details for Citiscan Radiology

About

CitiScan Radiology is the only fully comprehensive radiology practice in the Brisbane CBD, located just off the Queen Street Mall.

Story

CitiScan Radiology is the only fully comprehensive radiology practice in the Brisbane CBD.

With a commitment to excellence in diagnostic imaging and patient care, CitiScan Radiology offers a wide range of services including:
- X-Ray
- CT
- MRI
- Ultrasound
- Obstetric Ultrasound
- Dental Imaging (OPG, Cone Beam CT, CT Dentascan)
- Nuclear Medicine
- Bone Mineral Densitometry
- Interventional Procedures
- Body Composition Analysis

CitiScan Radiology provides a bulk billing service across most Medicare eligible diagnostic examinations.

Impressum

We offer Bulk-Billing for the majority of our Medicare eligible services. Some exceptions do apply.

"Our radiology services include:Digital X-ray, Ultrasound, Obstetric Ultrasound, Computed Tomography CT, Magnetic Resonance Imaging MRI, Nuclear Medicine, Bone Mineral Density BMD, Body Composition Analysis, Orthopantomogram OPG, Cone Beam CBCT, Gastroesophageal Reflux Test GORT and Interventional Procedures"

Address: Suite 4, Level 2 141 Queen St , Brisbane 4000, QLD, AU

Phone: (07) 3035 3700

ua.moc.nacsitic@noitpecer

State: QLD

City: Brisbane

Zip Code: 4000

Opening Hours

Monday: 08:00-18:00
Tuesday: 08:00-18:00
Wednesday: 08:00-18:00
Thursday: 08:00-18:00
Friday: 08:00-17:00
Saturday: 09:00-13:00

Update Info

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Reviews

Unfortunately I had a horrible experience on the phone with the receptionist. She was derogatory and condescending with the process. As a young girl who has never gone through medical issues like this before, it was confronting and made me feel terrible. Thoughtful customer service - especially in medical practices - is essential and sadly I was left feeling quite patronized. I will be going elsewhere. I'm not one to post a bad review, but I am hoping it will spur change so no one else will feel the way I do.

I gave them a call to make an appointment for a nuclear medicine scan, and the receptionist asked me to send the referral to their email box and then gave me a call.  They didnt call me and so I called them the next day. The receptionist told me that the technician was not there and would be back on the following day. The receptionist said she would check with the technician and gave me a call to confirm the date. I told her it was time sensitive because I had to get this done before seeing my doctor. She said she would definitel call me the next day.  So I waited again but no call on the following day. I didn't really have too much time to wait and so I contacted my GP and found another place to do it.  It really waste my time. The receptionist wasn't very helpful because she didn't give me any useful information in time. For example she could let me know at the beginning if the technician was not available, instead, I had to find out by giving them 3 calls...Seriously, just let people know if you cant do this scan.

This center and staff cuz me too much stress. I had my morphology scan booked. And it suppose to be a very special day for me and my husband but it turn for nightmare. I had too much stress driving to the city with all roads work and ran late just 10 min. My husband was there and let them know I can’t make it in time. When I had arrived they just throw on my face  “your appointment had been cancelled”.  I just can’t believe why  its impossible act like a human to other people

Very professional staff, Harry was caring, funny and very good at explaining the procedure and answering my questions Highly recommend

Meg was exceptionally professional and friendly, even when I was a couple of minutes late for my appointment. Wendy was also lovely and she explained everything to me so I felt very safe - even as a mild claustrophobic in the MRI! I would absolutely  recommend coming here for any scan, everyone was very friendly and welcoming :

I would like to give a zero but there is no option for that. So today I had an appointment for nuclear med of my tummy. They don't usually do it and took 2 weeks to fix an appointment. I was there 10 minutes prior to my appointment and I was asked to have a seat by receptionist. I was sick flu symptoms, I advised in the morning by calling them and was asked to come. After waiting for 45 minute while having a seat there I got a phone call from reception and I am told my appointment has missed. Is this a joke or what. I am sick and the new appointment that worked was 2 weeks later. How can someone be so reckless when it comes to health issues. Despite arguing there I left and will not be back rather book an appointment at different place. Terrible service and disappointed with way they worked

The receptionist was very nice and friendly. Very clean and inviting. Was there early and didn't have to wait long to be seen. After my scan I got a bit sick and the lady who did my scan brought me water and a cookie and told me to sit in a waiting area  and made sure I was OK before I left. Even a staff member walking by saw me sitting in the waiting area stopped to ask if I was OK. This was my first time getting a scan and I'm very happy with the care I received.

Gave two star yesterday which is probably not a fair review on the clinic because one person’s doing shouldn’t have cost them 3 stars. Been with this clinic for many years and I’ve always been satisfied with their service and professionalism. To that receptionist, yes I agree everyone makes mistakes. You are new and you misplaced the referral letter it’s just that simple! Instead of apologising you chose to be all defensive about it. I wouldn’t be here writing a review if you just said sorry. Big thank you to the other lady who helped and located the referral letter. You saved me from having to reschedule the appointment. Don’t bother looking up under this name, you won’t find anything. Thank you for reading this review Dear Administrator, I was upset yesterday but I’ve now moved on.

I had my first ultrasound here today, and it was surprisingly a great experience! The reception team from beginning to end were friendly and helpful. I was early for my appointment, after signing in and say down, they called me in so I did not have to wait. The Sonographer was incredible. She was friendly, professional and talked me through the process beginning to end!  I would highly recommend the team here at CitiScan Radiology! I don't leave reviews often, but this place was fantastic! Thanks to everyone there!

Today I went to do a pregnancy scam and all I didn't need was to face a sonografher like Celysce Chan. She is absolutely not an empathetic person, didn't answer even one question as asked and she was in a total rush after made me to wait almost 30 min for her to do my scam. Very very disappointing. This is not a scam that is mandatory which means that who goes to do it it's because they are concern about something. I left the clinic with more doubts than when I got there. Also for the second time the reception didn't even mention about the Medicare rebate and when I asked she asked for me to do it myself I do not recommend this place.

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