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Christchurch Movers

  1. Christchurch
  2. Christchurch Moving Company

Reviews, get directions and contact details for Christchurch Movers

Address: 240 Dyers Rd,, Bromley, Christchurch 8042, New Zealand
Phone: 0800 500 090
State: Canterbury
City: Christchurch
Zip Code: 8042


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Reviews
It's not often I feel strongly enough to post a review of a business however the actions of this company have forced me to submit this review. On 16 October I scheduled 3 men and a truck for a move from Cashmere, Christchurch. After THREE conversations with the office about the difficulty in accessing my driveway and after THREE confirmations that they reviewed the driveway (on Google Maps) and the difficulties, Christchurch Movers confirmed that they would be able to complete my move. The movers arrived at the scheduled time, 9:30 a.m. on the Friday of the Labour Day holiday weekend and, after several failed attempts, were unable to get the truck to make the turn into our driveway. They left to get a different truck. After several phone calls trying to determine their whereabouts, they informed me that they did not have a truck that could make it up the driveway and would need to rent a different truck. They wanted to use my credit card for this rental. After finally renegotiating the charges (and the fact that they, as a business, could rent the truck) they finally arrived back to my house at 2:30 p.m. The problem: THEY RENTED THE SAME SIZED TRUCK. Needless to say, this truck could not make the turn. The movers left again and finally, after several attempts to get them to answer my calls, I was sent a text message at 4:15 p.m., Friday before a long weekend, that they couldn't find a truck, and that they left a message at a rental company and suggested that I follow up with the other rental company. None of my subsequent calls were answered. They have never followed up with me, never sent any sort of apology, and all happily left the office that Friday afternoon to enjoy their holiday weekend while we struggled to find an alternative as we had to be out of the house by Monday. I have never dealt with such an unprofessional, uncaring, and disorganized company in my life. They're not even based in Christchurch!!! Someone in Wellington collects your money, checks Google Maps, and hires a third party to do the work. Even though I have not had any charges to my credit card, the lost work time, lost time to move, stress of finding friends and a truck on a holiday weekend at the end of the month, etc. adds up to quite a bit of cost. DO NOT USE CHRISTCHURCH MOVERS.
12 years ago (14-11-2014)
Interesting comment from the reviewer below and if I had read this before booking Chch Movers, I probably would have have steered clear. Our story is that the movers were booked for 9am. When they didn't turn up within the first 20 minutes, my partner called the company (I was at work and had booked the company but had given my partner's details as the contact person). They flat-out lied and said the guys would be here as soon as possible but had to finish a job first. Some time later, he phoned again and the response was that they were lost and didn't know the address. Long story short, they arrived two and a half hours late - at 11.30 instead of 9am. This was when my partner found out (inadvertently - I mean, when you're making stuff up, you should at least let the contractors know the story they're supposed to tell, right??) that the dispatcher had lied about the boys 'being on another job'. In fact, they hadn't even been told they had a 9 am job. Once they finally arrived they were apologetic for the delay and professional in their process but the damage was done. The timetable for the day was completely screwed and meant that we were not able to complete our end-of-tenancy inspection on time. The upshot of all this is that the subbies here in Christchurch seem to know their job and were keen to complete their job correctly but the fault lies with Head Office. Get your damned act together, Wellington. You couldn't even be bothered to let your local boys know that they had to make up a story, meaning that you came out of it stinking like poo. So all in all, we booked this on a special deal and received a very substandard performance. Poor organisation and, as usual, the guys on the ground saved the day.
11 years ago (14-12-2015)
The guys did a great job for us. Many thanks
12 years ago (26-01-2015)
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