Castle Hill Volkswagen Service Centre

Reviews, get directions and contact details for Castle Hill Volkswagen Service Centre

"Our factory-trained technicians are trained to work on Volkswagens and are committed to you and your car. We use only the latest diagnostic equipment and genuine parts so that your vehicle gets the love it deserves and runs exactly as it should."

Address: 2/6 Hudson Ave, Castle Hill NSW 2154, Australia

Phone: (02) 8858 0888

Website

State: New South Wales

City: Castle Hill

Zip Code: 2154

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I had my second year Service done on my Golf GTI and was very impressed with the professionalism of the team. Every staff member seemed well mannered and polite. Thanks Shannon for going through my vehicle with me and letting me know exactly what was done. Thanks for caring Mark, you've got a great team!  Kind Regards, PaulServices:&nbsp;Brake service &amp; repair

This is the first time I took my Golf Alltrack there for its fourth annual service. I'm impressed with the politeness and professionalism of the service team. I had raised the concern of potential coolant leaking. They have identified the source and since the fixing will potentially a day works, Justin has booked in for another visit and the fix will be covered by warranty, a loan car will be provided. During the service, there was another trim related issue found and was fixed under warranty as well. Brakes issues were found and the cost of fixing is communicated in advance prior fixing. The whole service journey is a breeze I would definitely go there in the future.Services:&nbsp;Brake service &amp; repair

The worst rip off scammers. Had a air bag fault within 1st year of buying a brand new car. Was fixed after 5 years comes back again which is a safety hazard. Call them they say need to diagnose and charge me for the diagnosis. They knew it's the same fault and car has a factory fault which should be covered by VW regardless outside 5 year period. They took my $300 and say sorry VW can't do anything it's outside warranty bs. It's an ongoing issue and a factory fault. They should take responsibility and fix it without any cost. Case is with NCAT, ACCC every avenue I get, need my $300, refunded. What a scammers never go there people beware you will be ripped off.

Had my Amarok 75000 km serviced last 8/6/22 and looks like they have not checked it properly as per attached invoice. Yesterday I noticed that my front brake sound is alarming like the brake is fully worn-out. So I have it checked today and I was right it's badly damaged. I am so disappointed with the fact that they have not checked it properly on this last service. The brake should have been  replaced in the first place. Also the abnormal sound of my car is still undiagnosed. This happens when I am travelling uphill or in the slope ramp at slow speed, I can hear an abnormaI sound of my transmission. I won't ever use this Volkswagen service anymore.

I took my 2021 Tiguan for the 1st serving and reported clicking noice. The service centre took 2 days and found the issue but doesn’t want to replace the part because they couldn’t find any fault in the part. Apparently the part will cost the service centre and they don’t want to order/replace the part.  I was told it is the car design fault.  I have contacted the Vw contact centre to make a complaint and I have been asked to take my car to different service centre as Castle hill service centre do not want to cooperate.  It is disappointing that service centre wouldn’t replace the parts under warranty and suggested me to leave with it.

If you own a Volkswagen DO NOT take it here for servicing! The staff are condescending and rude, can't fix issues and unwilling to help. I've had a constant coolant leak issue with my Golf GTI since 2018 and they still can't or won't fix it even after it broke down on the side of the road and had to be towed back to the service centre. Now it's conveniently out of warranty they have advised the problem is due to a broken water pump and charging me over $750 to fix.  Customers beware of this place, take your money else where!

Repair and service done for my Jetta. Neil Higham assisted with organising and supervising the repair. Extremely professional. Highly recommended.

Very efficient service department! My AmarokThey service upwards of 25 Volkswagen  vehicles every day of the week Shannon is the most polite, thorough, communicative service adviser out!! His experience in Volkswagen in parts, on the floor mechanical, and managerial as well shows in the way he gets things done! Highly recommended, very professional.

If I could leave zero stars I would have. Had a standard service done on my 2021 vehicle. Service said the car was absolutely in pristine condition. Next day the engine warning lights come on. I ring and service tells me it’s not safe to drive the car. They can book me in 2 weeks time. Call again and they said no it’s fine to drive and that I can easily do the remedy myself at home. Umm no I’m not a qualified mechanic! Called VW assist who said do NOT drive that car it needs to be towed. Under no circumstances to drive.  Castle Hill Volkswagen refuse to either pick the car up or provide a mobile mechanic to fix the problem. Refuse any form of compensation to assist with the problem they’ve created. 0 stars.

I took my carGolf STI to VW Blacktown for engine diagnostic they told me that to fix this problem is going to set me back $3890.00 and that I have to fix it asap otherwise the car will be worse .So I said to myself I should have a second opinion I took the car to VW Castle Hill and saw a service adviser and his name was Justin he told me leave the car with me for 3 hours and I'll check it for you after 2 or 3 hours he called me and said this problem is covered by VW Australia There is no words to thank Justin for his genuine help he is honest and trustworthy and because of him l will definitely service my at VW Castle Hill Thank you JustinService:&nbsp;Auto engine diagnostic

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Castle Hill Volkswagen Service Centre map

Directions to Castle Hill Volkswagen Service Centre with public transportation

Windsor Rd Opp Norwest Bvd 110 meters

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Windsor Rd After Norwest Bvd 170 meters

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Barina Downs Rd at Windsor Rd 240 meters

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Barina Downs Rd After Windsor Rd 280 meters

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Windsor Rd After Gladstone Rd 280 meters

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Castle Hill Volkswagen Service Centre

Reviews, get directions and contact details for Castle Hill Volkswagen Service Centre

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Directions to Castle Hill Volkswagen Service Centre with public transportation

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