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Cass Brothers

  1. Waverley
  2. Waverley Home Decor

Reviews, get directions and contact details for Cass Brothers

"Welcome to Cass Brothers Bathroom, Kitchen and Plumbing Supplies. As the leading authority in bathroom style, Cass Brothers provides all the kitchen, bathroom, and plumbing supplies you need. We have been in the bathroom industry since 1972, making Cass Brothers one of the longest serving, most trusted and most experienced bathroom companies in Sydney. We are also at the forefront of the kitchen and bathroom renovation industry. With exceptional customer service and technical knowledge, we help our customers to select quality products that perfectly suit their renovation needs."
Address: 82 Carrington Rd , Waverley 2024, NSW, AU
Phone: (02) 9389 5000
State: NSW
City: Waverley
Zip Code: 2024


Opening Hours

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00
Saturday: 09:00-17:00

Update Info

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Reviews
Amazing service by Bruno at Cass Bros! Ordered and Chased my products right to the door because I was running behind on my schedule. Thank you!
Sold us the wrong cistern after specifically giving the space requirements and when we called to switch it for the correct one we were originally told that it would be brought to store by Wednesday and that we would receive a text message when it’s ready. After hearing nothing we called back later in the week and were told that there was no record of the original call and the correct cistern wasn’t at the store so it wouldn’t be in until the following Monday. Very annoying especially considering that the plumber had been booked in to install based on the original phone call.
Very good and helpful with sales of in shop products. After sales service and assistance is terrible. Bought a lot of Hansa stuff from Cass Brothers Bondi a while ago. Have required replacement parts after normal wear and tear. Have had to badger and pester staff to get parts or find they are no longer available. If possible deal with Peter. Follow up review. Found fault was with supplier, not Cass Brothers. Only problem was communication of facts between us. My apologies to the after sales staff.
Good prices, sloppy service. Did 3 entire bathrooms fixtures and toilets Pros: Prices, range Cons: Slow in responding to emails / calls, need multiple follow-ups. Reece is more professional but more expensive
My project was to totally renovate our bathroom. My wife & l were very happy with the range of products. The staff provided plenty of information about the product. Cass Brothers were very accommodating in storing our choice of products for a lengthy period due to unforeseen delay. Moreover, they were very helpful in replacing unopened & unsuitable product. In addition, we had a problem and they went way and beyond to solve it. The pricing was very competitive . We highly recommend their service & advice.
Loved my purchasing experience with Cass Brothers, these guys are great. Quality products, great prices, and terrific customer service.
Appalling service... Tried to order a replacement part for our toilet seat, after weeks waiting, chasing & reminding them to get the parts delivered from an inner city warehouse. It turned out to be completely wrong. Sales person then palmed us off to some third party so we could work it out ourselves. Issue still not resolved. Didn't return our money, sent us home with a useless $200 toilet seat. Will not be going there again.
I have shopped at Cass Brothers 3 times now more fool me. They have a great range but loose orders, don't place them, forget to follow up and have very little product knowledge. For example I paid in full for a shower screen that was supposed to take two weeks on the 28th August, it is now 7th October and I still don't have it....
Terrible service. Go somewhere else! Walked in, sales people sitting. No help, no customer service. Asked for a brochure, I was told to go online. Terrible attitude, never again on this shop. They lost a customer. I’ll go to Petersham next time.
Poor after sale service, if there is a problem you own it...
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