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Reviews, get directions and contact details for Carpet Call MacGregor

Carpet Call MacGregor
"Carpet Call is the largest 100% Australian owned and operated flooring retailer in the country. With over 40 years’ experience, we are based on providing good customer service with a free in-home measure, colour consultancy and product display allowing you the ability to make an informed decision before purchase. We source all our products locally and internationally, cutting out wholesalers and distributors to provide direct savings to you. Flooring can be a difficult and time consuming process. We like to think we make it as simple and as easy as possible. Carpet Call supplies all of your flooring needs, including carpet, timber, laminate, vinyl and rugs. So before you wall to wall, call Carpet Call – the experts in the trade!"
Address: 4 587/583 Kessels Rd, MacGregor QLD 4109, Australia
Phone: (07) 3895 6513
State: Queensland
City: MacGregor
Zip Code: 4109


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM


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Reviews
Can not recommend the salesman for his understanding on my needs when I was quoted. The carpet layers were also the most polite and understanding while doing the job. Great work by all members of this team .
8 years ago (02-03-2018)
Big thank you to Carpet Call as I'm over the moon with my new carpet the service and the good job done by the layers. Carpet bought from the Macgregor Store in Brisbane. Two story home so a very big job and very professional. Highly recommend them for a stress free job.
8 years ago (02-01-2018)
Very professional fair prices and very flexible in times to come out and give me a quote
9 years ago (04-04-2017)
Don’t waste your time !! and if you like something DON’T PAY DEPOSIT until you are absolutely sure. Store manager was a very pushy salesman. They didn’t want me to go and shop around for supply and install carpets for my new home even though it was my second stop. They got offended and upset when I said I wanted to shop around to see what’s out there and to work within my budget. He specifically told me no written quote as they didn’t want me to compare prices and shop around. We felt pressured and ended paying a deposit of $1500. BIG MISTAKE !!! we where told we had 48 hours to cancel and have our money back no problems. On actual measure of the house, price went up approximately $1000 when we decided it will not fit in our budget so I advised the same sales guy I wasn’t going ahead for that reason. Its then when he advised me that the deposit will take 2 weeks to return. Its then when carpet call have started to take me for a ride. The store manager keeps making up dates when they will be returning the money back also advised me he was unhappy that I went with another supplier and not them. So I called up there state manager and explained him why I am upset and they haven’t returned my deposit. Another follow up call from me to the state manger when he advised me that the money will be returned back to me Thursday morning. (6/8/15) I checked my account 8/8/15 and no money returned.. I called up the store and advised of deposit return but they were unable to help. Now I am thinking of talking to the police and getting help, as all I am only getting is promises and false information and no help from carpet call themselves. I would advise not to pay any deposit until you are absolutely sure and not trust anything that they say when it comes to deposit returns. They might be big on name but very poor in sales and management. Entre at your own risk !!
11 years ago (08-08-2015)
Worst customer service ever. Went into the store for a carpet, the people are unwilling for help. I had to go up to ask for assistance, and the salesman was taking 5 calls when I was trying to ask for help. Wasted half an hour there. Went to the next door store to get my carpet.
10 years ago (04-05-2016)
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