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Bupa

  1. Karrinyup
  2. Karrinyup Insurance

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Bupa
Address: 200 Karrinyup Rd , Karrinyup 6018, WA, AU
Phone: 13 41 35
State: WA
City: Karrinyup
Zip Code: 6018


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Reviews
This complaint is only related to the poor online service - assistance only restricted to two 2 issues about cover/policies, no online chat assistant to help me claim online my paid invoices would upload and then drop out in next step, no return phone call, no other course of assistance. I am now printing all my paid invoices and mailing to the Perth CBD Office - I am assuming this is the right office as no information online again as to where to send invoices! Have been very satisfied with the direct asssitance given by BUPA staff in Booragoon but this office now closed. My family has been with BUPA for over 20yrs and have not been happy with price increases and following the money god by withdrawal of several naturopathic services! Yes money before preventative health care! So am really pinged off by this triggering very poor & useless online assistance.
Very nice people and awesome office. Easy to reach by bus or underground. I was helped for an international student insurance with “Mina”; super helpful and very kind. Highly recommended
I went to Bupa last May. Got the wrong lenses back in June because no one did a fitting, got the replacements in late August. They are multi-focals and clearly still not right as I have spent the last 4 months tilting my head back to see things close up. I’d stay away!
Such a poor service , wasting my time going to store waiting for at least 10 minutes to get served and then only have to listen that you have to do claims online , really I mean some of claims do not go through apps that why we waste our time coming to your store and few receipts they say can’t see properly so you need invoice …it’s now more then 6 months still I can read all the medicines and amount still they need invoice for that ….at least morley store is better in service ..definitely not recommending anyone to go for BUPA
Visited as I needed to make some claims. Very short waiting time probs 5 mins. Staff showed me how to use the app to make the claims without having to visit them next time.
I was in bupa Perth CBD retail for claiming my GP insurance with the nice lady named Sylvia she also speak if you need mandarin services from her She was so nice to do claiming for me, she also listened to my stories and gave me her professional help. I want to give her 10/10 Bravo and awesome She made my day Really lovely experience when I claimed my insurance with her
I found the way to BUPA without any problems. Guys who are working there are very kind and helpful. I went on my visa medical exams at November 2019 and I had "those women days" and they understood my situation. My exams were tested with extra caution and extra time, but at the end - "I am healthy as hell"- this what's matter the most!! and thanks to BUPA . I am the future Australian Citizen and I am proud of this! BUPA- Forever grateful for your fast & proff. expertise!
The Chinese old lady , wearing glasses and curly short hair, was very rude. Her customer service was terrible. I went there to claim the GP invoice and she just told me directly, we can claim on online. I know that however it is my choice anyway. She was not friendly. She did gave me the receipt as well. She is there to help bupa members , like help claim and explain about service, not to tell us to do ourselves.
Kevin's excellent service, very fast, friendly and efficient.
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