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BUPA Health Insurance

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Reviews, get directions and contact details for BUPA Health Insurance

Address: Shop 7&8, Burnside Village 447 Portrush Rd , Glenside 5065, SA, AU
Phone: 13 41 35
State: SA
City: Glenside
Zip Code: 5065


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Reviews
I called into Bupa Burnside new relocated premises today, Monday 15th May. The new premises looks very smart, however there appears to be no thought for those elderly persons who have trouble sitting and getting up from low designer chairs. May I suggest that a couple of nice stools be purchased, which were available in your previous location, to assist the older and larger seniors. The service from staff members was a pleasure to be assisted.
Stephanie has looked after me for years. She is knowledgeable, patient and empathetic and made my Bupa journey a good experience. Thank you.
I have had several experiences in Bupa branches and all of them were excellent, same in this store, the customer service is second to none. You feel welcome and the staff are very happy to help you.
Great staff and always listen and act as best they can. Been going there for years
Up until last week Bupa Burnside was fast, efficient and professional. I tried to lodge a claim for the Ulimate Gap Bonus, have just had hip surgery. The trainee who served us was not sure what he was doing, there was another man whom I tried to ask about the procedure, he was not interested, I was given my paperwork back saying it would be a couple of weeks. I rang the call centre when home to get a reference number. Yesterday I received an e mail from Bupa asking for more details, the patients name, date of service, item number, description of services rendered, treating practitioners, provider number etc. I handed that in at Burnside, why was this not attached to my claim. Now it will be another 10 business days before I hear back.
It is rarely to meet customer services employees have the passion, helpful, cheerful and even moving extra miles by calling supplier to assist people approaching their branch and company. Special thanks for Sue and Lauren You are such great asset to any organization, thanks for the great job, assistance and keep it up please
I have had awesome service from Sue Prosser, staff member at this store, extremely helpful in discussing and working out my health insurance options, I can highly recommend her and Bupa.
Highly disappointed with the way me and my 4 year old daughter was asked to be seated when we went in at 1.50pm on 12/3/2021. We were shown a single chair at a corner when there was obviously space for us to sit in the sofa keeping the 1.5 meter distance. My daughter who was after kindy was tired and was trying to sit on my lap with me having the documents brought to hand over and finally I had to stand up and demand another chair. I feel that we were not offered a seat on the sofa because we were “brown” as the receptionist did offer the sofa to the next “white lady” who walked in. I am wondering whether the “white people” pay more money to BUPA to get such treatment. You may check your CCTV to substantiate my statement. PS : The staff member who attended to my work I can’t remember her name correctly - Stephanie - was extremely nice and courteous and she has been always very helpful even during my previous visits.
Zoe you are a Legend. So professional, friendly and patience in giving all answers and doing all kind of calculations and helping me select my health cover . Highly recommend Bupa Burnside store.
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