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Bundaberg Visitor Information Centre

  1. Bundaberg East
  2. Bundaberg East Vi̇si̇tor Center

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Bundaberg Visitor Information Centre
Address: 36 Avenue St, Bundaberg East QLD 4670, Australia
Phone: (07) 4153 8888
State: Queensland
City: Bundaberg East
Zip Code: 4670


Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM

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Reviews
I had the worst tourist experience with this Turtle Centre and Bundaberg Visitor Information Centre in my broad travelling experience in Australia and many other countries, purely because of its poorly managed ticket booking system and their unreasonable policies.nnI drive over 1000 kms during this Christmas holiday to Bundaberg just wanting to give my 5 years old daughter and my overseas parent a special experience of seeing the turtle laying eggs. Noting that the Turtle Encounter tickets have been fully booked , I decided to try luck and went to the Turtle Centre straightaway on 28th December evening before the tour started, in anticipation that some ticket holders may no show so that we can fill the vacancies. Luckily, through casual chat with some tourists, two families told me that they have spare tickets which they are more than happy to share with me. When I honestly told the centre staff about this, they told me that I'm not in the manifest created from the Booking system, so they can't let me in.nnThis excuse sounds ridiculous to me because of the below reasons:n1 none of the entrants to the turtle centre are required to show their ID. If I don't honestly tell them, how can they identity I'm not in their manifest? The people who shared her spare tickets to me had told the staff that they can deem myself as her family member, but the staff still denied my access. Is there any difference whether I or the original ticket holder viewing the turtle? The most important thing is that more people should have the opportunity to see it rather than wasting this highly sought after opportunity.nn2 The tour has a very strict cancellation policy, so even if some tickets holders know they won't be able to come, they normally choose to not inform the centre of their cancellations because they understand they won't get refunded or compensated. Therefore, these cancellations won't become available to those in the waiting list. I appreciated the centre runs a waiting list, but unfortunately in reality it's not working efficiently. The visitor centre should review the effectiveness of its waiting list work flow.nn3 The manifest is managed by the Bundaberg Visitor Information Centre rather than the turtle centre. The visitor centre closes early every day, so it can not manage the last minute no show spots in a timely manner. All those last minute no show spots would be wasted. As a tourism operator, the visitor centre should consider how to maximise use of these rare and prompt opportunities to meet the high tourist demand as much as possible.nn4 Given the visitor centre hasn't endeavored to maximise use the guided tour, it leads to more tourist going to other beaches near Mon Repo to search for Turtles privately. I did so as well, but I also observed a few people made big noise or use strong light torch, which may cause significant disturbance to turtles.nnOverall, it was a very disappointing and frustrating experience in dealing with Bundaberg Visitor Centre.
Helpful.nCould do with some more maps/information of the surrounding areas
Dropped in and spoke with Jennifer. A wealth of information and super friendly.nGave us lots of ideas and an armful of brochures.nThanks Jennifer
Friedly helpful staff the go place to find out wats around Bundaburg and right near the bundy rum distillery an sugar mill
We called in today and Alana was so helpful and bubbly. Great information and knowledge and you can tell she loves her work.
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