Budget Car and Truck Rental World Square

Picking up the car was a bit slow but I was not too bothered by it. Took around 30 mins. Car was good. Clean, fueled up, no issues. I asked for after hours return and they gave me a paper with instructions. It was quite thorough as the underground is not the easiest to navigate. The reason for the 1 star review is that I rented the car for 1 day on Aug 5. Picked up in the morning and returned it the same day at 6pm. I was charged about $300 more than what I should have been charged. I did not get a final invoice, only saw the charge on my credit card. I called budget and was told they charged me for 3 days and said I returned the car on Aug 8. I followed the after hours drop off instructions and handed the keys to reception at the Rydges hotel on Aug 5 around 6pm. I asked for a receipt and was told they don't do that but don't worry as the Avis staff pick up every morning. Obviously there was a break down somewhere and the vehicle didn't get checked in until 2 days later. It isn't even possible for me to return the car on Aug 8. I left the country at 9am on Aug 6. Submitted a case on Aug 11. I am still waiting for them to do their "investigation". Not sure what they need to investigate. I sent them my boarding pass as proof. Update 2022/09/01: Another week gone by and calling budget for an update, they tell me the location has not responded. they will send another request for an update. Me: who can I talk to to get a response from the location? AVIS/Budget CSR: Your bank. WOW. Update #2 2022/09/26: Followed up with Budget again on Sep 22. Now a full 6 weeks have passed since I opened the case. Their resolution time was supposed to be 15 to 30 business days. Their response is simply wait 10 more business days. I had opened a dispute with my bank at the same time and they told me they completed a chargeback for the difference. Hopefully that is the end of that.

Have used them twice, excellent customer service, found them to be friendly and organised. We also left behind an item in the car and the staff were so cooperative with helping us locate and collect it. Good location as well.

Unhelpful, did not try to assist with general enquiry. Enquiry area was muggy and smelt of old food.

Service was nice and quick. The staff brought the car around, which was clean and new.

Friendly staff, great car. Perfect city location

Long wait times to get a vehicle in average condition, really poor customer service.