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Budget Car and Truck Rental Artarmon

  1. Artarmon
  2. Artarmon Car Hire

Reviews, get directions and contact details for Budget Car and Truck Rental Artarmon

"Get the best car, van and truck hire deals at Budget Car & Truck Rental Artarmon! With over 220 car hire locations in Australia, you're Good to Go with Budget."
Address: 25 Carlotta St , Artarmon 2064, NSW, AU
Phone: (02) 9438 9999
State: NSW
City: Artarmon
Zip Code: 2064


Opening Hours

Monday: 08:00-18:00
Tuesday: 08:00-18:00
Wednesday: 08:00-18:00
Thursday: 08:00-18:00
Friday: 08:00-18:00
Saturday: 08:00-14:00
Sunday: 08:00-14:00

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Reviews
I am absolutely outraged by the treatment I received from this van rental company. Not only did they attempt to scam me out of $2800 for a damage I had nothing to do with, but they also charged my credit card without my consent for two days of rental. The van itself was in terrible condition when I received it, with several dents and scratches that had not been noted on the rental agreement. I made sure to document all of these damages before driving the van off the lot, but apparently, this did not matter to the company. When I returned the van, they claimed that I had caused additional damage to the vehicle that was not present when I rented it. They refused to listen to my side of the story and insisted that I pay for the damages immediately. To make matters worse, they charged my credit card without my authorization for two extra days of rental. I had only agreed to rent the van for a specific period, and they had no right to extend the rental period without my consent. This kind of behavior is unacceptable and I would strongly advise anyone considering renting a van from this company to look elsewhere. They are clearly unscrupulous and will stop at nothing to scam their customers out of money. I am beyond furious with the way I was treated and would never do business with this company again.
Great customer service. He explained in details for everything. Variation cars and trucks are available with clean and well maintained.
They are scammers. We took a Van that they gave us broken and when we realized we couldn't return it because it was closed, the next day we went to change it since we had wasted the day and we couldn't make the move. They give us another van supposedly for free since the other one was not broken. and then they wanted to charge us for two days of van and $2800 of breakages that had been invented. They have no photos or proof of anything. They are real scammers. Please don’t rent with them. Other companies are lovely.
We rented a van for a group of adults to get to and from an event during the day, when returning they claimed someone vomited in the van, and that there was evidence of us trying to clean it up. However when questioned what their proof was they were unable to provide any, because no one had thrown up in the van. Then we asked to speak to management, who without even checking the van claimed that they could smell something as their only justification for charging us a cleaning fee. They then offered to let us get a cleaning quote but went ahead and charged us a $380 as a cleaning fee more than the 1 day rental cost, before we could get a quote less than a day. Incompetent staff, and more incompetent management. 100% please please please do not rent from these scammers.
Cheap n nasty. Actually, just nasty. Especially one of the female managers there with blonde hair. I have rented many vehicles there over the years. The rest of the staff are generally nice. The vehicles - especially utes and vans, are poorly maintained with high mileage for the price. I only use this place if there are no hire vehicles available elsewhere.
Budget Atarmon are the best in service for car rentals. The pick up was smooth and efficient. They are patient and explain every aspect in detail. There are nohidden surprises and the franchise owner genuinely cares for the customers. Highly recommended!
Terrible Lady manager. No customer service experience at all. The attitude was the worse. Once visited I don't think anyone will go back. Not me. Sorry. But there are plenty of rental places in the same area to choose from.
Very rude lady at the counter. Definitely better other options in the close vicinity. If you're looking for better customer service I'd recommend you look elsewhere!
Hired 12 seaters from this place. Service was good and bus we got was well maintained. Got the vehicle for a good price too.
Be careful what they tell you over email and what they advertise before you walk in the door. If it sounds to good to be true, it is. I feel for the staff here who deal with customers angry about being blindsided by policies they didn’t write. I sent an email to Budget asking for the internal dimensions of the van I had booked to confirm if it could fit my mattress in it. I measured the internal dimensions of the van they gave me and it was much smaller than what they claimed in their email to me. By this time it was too late for me to look elsewhere as I was under time pressure to move and I had already signed a contract and handed over my credit card to Budget. In fairness to them, upon me showing them the email they sent me and then holding a tape measure up inside the van they agreed to upgrade me to a larger van for the smaller van’s price. Unfortunately, they did not have any of the larger vans available so I came back a few hours later and they had managed to find me one. The email had estimated a price of $248 but it ended up costing me $513. Their invoice says $497 but the amount they charged to my credit card was actually $513. Most of the fees were probably in the fine print on their website and legally I’m sure they’ve covered themselves but it still hurt to pay double what I was expecting. Some of the additional fees include: A $60 fee if you want to avoid the eye watering insurance excess which when you arrive to pick up your vehicle they warn you will be liable for even if you are not at fault in a collision. A fee for extra kilometres beyond 100km per day. A vehicle registration fee. I had just assumed the vehicle registration was included in the usual fee An “admin fee” A card transaction fee The fees seem small but boy do they add up.
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