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Brown Gouge Dry Cleaners

  1. Carlton
  2. Carlton Dry Cleaning

Reviews, get directions and contact details for Brown Gouge Dry Cleaners

Address: 267 Lygon St , Carlton 3053, VIC, AU
Phone: (03) 9347 1951
State: VIC
City: Carlton
Zip Code: 3053


Opening Hours

Monday: 07:30-18:00
Tuesday: 07:30-18:00
Wednesday: 07:30-18:00
Thursday: 07:30-18:00
Friday: 07:30-18:00
Saturday: 08:00-16:00
Sunday: 10:00-16:00

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Reviews
Not happy at all with the results see photos. Went to complain and was offered a 50% discount on my next clean… Not good enough for me but wasn’t listened to unfortunately. Also, their opening hours need to be updated: they actually close at 4pm, not 6pm as it says online… I wasted a trip because of that misinformation.
The staff are friendly and understanding. Not only did they return my coat and suede! stained jacket in perfect condition, they expedited this for me as I’m leaving the country soon and the pricing was also very reasonable. Would definitely be a regular!
I needed an alteration done quickly and the staff were super happy to help out; I only waited 1 day. The alteration was perfect, my pants look amazing! Also, staff are very friendly and helpful.Service: Alterations
Incredibly good customer service, so polite and professional. Amanda sourced an expert opinion whether my job was possible, kept me informed via sms text, offered a very good price, and sent copies of the receipt in advance. They have obvious expertise, pride, and a love for what they do that is very admirable - its not just dry cleaning to them, but a craft. 10/10 would use again.
Avoid! I went in to get a coat and dress dry cleaned. Not only was the coat not done there was no evidence that it had been try cleaned even though we had pinned the mark! The dress was ruined, now a very coarse material. When I went back in to resolve the issue that staff were very rude and aggrogant saying that they “didn’t need my recommendation” so they didn’t care that I wasn’t happy with the results. Won’t be going back again.
I'm very disappointed with the quality of service provided. My white Scanlon and Theodore silk blouse was damaged during cleaning. It came back with large dirty water stains across the back and front and a couple of the buttons were broken. They turned my beautiful white blouse a dirty cream. It's ruined and only good for the bin now.
Went to pick up my gown for an event today and they were closed with no warning. They also did not return a piece of valuable silk from an alteration despite my request, and did not answer the phone when I tried to follow it up. Overpriced services too. Never again.
Fantastic dry cleaners who are very friendly and professional! They use gentle and sustainable cleaning products and my clothes come back very clean.Services: Organic dry cleaning
AMAZING SERVICE!! Ever since I came to Australia I’ve gone to this dry cleaners, they are always on time, and even earlier than expected, and take really good care of all my clothes. The best part about this place is Amanda, she will always greet you with a warm smile and positive attitude, shes truly lovely. Such a nice service and people working here :
Took my new Jack London suit in for dry cleaning last week, came back all bubbled over the whole front of the jacket. The owner did not take responsibility for it and said it was the fault of the suit. Would avoid if you want to take care of your clothes. Note the bubbles in the photos.
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