Britz Campervan Hire Sydney

Very good customer experience! No issues with the van. Perfect holidays
5 6 years ago (20-01-2018)

Please be VERY careful when hiring with Britz. We hired a Hiace campervan for our 2 week road trip around Tasmania. Britz screwed us around from day 1 and we've received no apologies. On our second day of having the van, we went to use the picnic chairs that we paid an additional cost for, only to find out that they were both broken. One was completely broken, the other was entirely bent. On day 6, we noticed that both front tyres were bald and delaminating. This was a major concern and a failure to provide duty of care and safety to their customers. We then had to take time out of our itinerary, send photos of the tyres to Britz for 'assessing' and had to take the car to their nearest contractors to have the tyres replaced and a wheel alignment. This was an inconvenience and took a good 2 hours out of our day. Britz then asked us to pay over $300 to Bob Jane for the tyres and wheel alignment and advised that they would reimburse us. Because we are not stupid, we refused to pay for this additional expense and had them sort it out, but the fact that they tried this on us is entirely unacceptable. I imagine they have tried this on customers before... Upon returning the car, the person at Hobart Britz tried to tell us otherwise that the tyres were fine and the tyre report stated that the tread was at 4mm. Lucky, if it weren't for my partner who is a mechanic by trade was able to prove the delamination on the inside of the tyres using the photos that we took. It concerns me that we could have driven the car for another 6 days with unsafe tyres and thus putting our safety at risk, possibly having a car accident because we encountered wet weather. I would avoid using Britz again but if you must use them, ensure that you do not trust them when you are given the vehicle and do your own inspection of the vehicle. Britz have not offered us any compensation for the time that it took for this safety issue to be rectified.
2 6 years ago (15-01-2018)

A word of advice to all you happy campers when dealing with this company. Please read their terms and conditions (specially the fine print) before making any payments. I hired a vehicle - Venturer plus paid in full (including liability insurance) by direct deposit but couldn't pick up the vehicle as I do not posses a Credit/Debit card. It was they who suggested I direct deposit, payment was accepted and order confirmed, but it was all in vain. Wonder why they insist so much on taking an imprint of your Credit/Debit card???????????????????????????????????????????????????????????????? By the way I did go on my trip as planned.
1 6 years ago (01-10-2017)

Not very helpful when going through Google. They don't have enough information or photos for you to see
1 6 years ago (31-12-2017)

Great customer service interaction! Friendly and efficient, I handed back the campervan with no problems! Would happily use again!
5 6 years ago (09-08-2017)