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Box Hill Institute

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Box Hill Institute
Address: 465 Elgar Rd, Box Hill VIC 3128, Australia
Phone: 1300 269 445
State: Victoria
City: Box Hill
Zip Code: 3128


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Reviews
I've been studying here for the Certificate II in Electrotechnology Pre-vocational/Career Start in 2020.nAll the teachers were highly skilled and well prepared!nUnfortunately i had my last exam on the very 1st day of lockdown and I had no chance to find a job as apprentice...nnBack in Feb 2026 to study Cert III in barbering. So far so good! Good teachers lovely class!
Parking can be scarce I'm a new student but hadn't got my student pass...I didn't notice it was paid parking and wasn't sure how to apply for student parking... anyway forgot to pay and came out at lunch time to my first ever parking fine of over 100 dollars.. I've not forgot to pay parking anywhere since. So yeh not going to get a great review from me box hill. Even if it was my fault Parking can be impossible to find and expensive if you don't have a student pass.
Absolutely disgusting. Do not waste your time.nnTell me in what world are there assessments due before youre even through with the material for the assessments? Why do staff not follow through on time sensitive promises they themselves make? Why do I have to learn from Google searches and YouTube videos what I should have been able to learn in class?nnAnd do NOT give excuses for teachers who cannot manage their time accordingly. If other staff can manage to respond to their students in timely fashions, why is one supposed to be given leeway?nnI had made it known I was struggling with a topic and needed help, only to end up EFFECTIVELY GHOSTED BY MY TEACHER until I submitted a complaint and request to withdraw to the department. Over a week late reply to a request for an extension and questions seeking clarification is NOT acceptable in any world.nnAbsolute waste of time and money, and the amount of stress I was under thanks to all of this is appalling.nnI could very easily go into heavy detail on why I am beyond mad at this point. Atrocious institution.
My experience in the Certificate III in Animal Care Services Pet Grooming at Box Hill Institute was absolutely disgusting to say the least.nnFrom the moment this course began, communication from teachers and administrative staff was consistently unreliable, as well as communication between the teachers and administrative staff.nnWhenever I sent emails or teams messages about assessments, an absence, or required support/clarification, they were left on read or just plainly ignored.nnMultiple promised opportunities to catch up on missed practical work were repeatedly cancelled or changed last minute, impacting my ability to complete assessments on time. Instead I was rushed or had to seek assistance from other students in my class because I wasn’t able to gain clarification from the teacher.nnAll of the online quizzes we were required to complete, were poorly designed and frequently incorrect. Answers were marked wrong despite being correct, and even staff were unable to properly explain or justify the questions. This shows a serious lack of quality control within the assessments and lack of teacher knowledge.nnClass organisation was chaotic every single time, with constant last-minute changes between in-person and online delivery, unclear instructions, and little to no guidance.nnMajority of the tasks were poorly written, confusing, and full of basic errors. Teacher communication was also full of basic errors and spelling mistakes.nnHowever what really tipped the boat for me was the conduct of a teacher during a class, who behaved aggressively by yelling and actively complaining about other students in the class. They created an intimidating environment for not only myself but the only other two students whom attended the class.nWe were all extremely uncomfortable in the class and one student left the class because of it.nDuring this same class, the teacher sent me passive-aggressive messages questioning my attendance while I was physically present in the class. This was both unprofessional and extremely inappropriate.nnTo make matters even worse, a formal complaint I had previously submitted was not kept confidential — I was directly identified to the teacher, which led to confrontation during this same class when I eventually spoke up and told the teacher I was present after he sent multiple passive aggressive messages to me. This is a serious breach of privacy and completely unacceptable.nnDespite multiple attempts to withdraw from the course and have my payment plan stopped, I have received no response. I have also formally requested a full refund due to the treatment I experienced, particularly in my last class, and this has also gone unanswered.nnThis course was a complete waste of my time, my money and has now impacted my mental health. It was extremely disorganised, poorly delivered, and fell well below an acceptable standard of education and professionalism.nnI would strongly advise others to avoid Box Hill Institute entirely and seek a more competent and inclusive provider.nnAfter being repeatedly ignored when attempting to withdraw, stop my payment plan, and resolve these issues directly, I have escalated this matter to an external ombudsman. The complete lack of response left me with no other option.
Completed my cert IV in training n AX. My instructor Tom was sooooo helpful and great. Online learning was made seamless. The course content is heavy and complicated at times. Boxhill students web is easy to use and very practical. It was a good experience! I think having Tom as a teacher made a huge difference ! Thanks
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