Bolton Clarke Redleaf Manor, Concord - Residential Aged Care

Reviews, get directions and contact details for Bolton Clarke Redleaf Manor, Concord - Residential Aged Care

Address: 16 Flavelle St, Concord NSW 2137, Australia

Phone: (02) 8762 6000

Website

State: New South Wales

City: Concord

Zip Code: 2137

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Great place for my 85 year old mum. She is English background, and has lots of nice friends that she can have meaningful conversation with. The staff are brilliant, you feel part of a family.  Indoor and outdoor area's are well kept and nice furniture. Lot's of activities to get involved in, or sit and listen to music, or read a book in the varied communal area's. As a family member that go's regularly, you always feel very welcomed by staff. Management are very approachable, compassionate and friendly.

Redleaf Manor is such a wonderful aged care facility. The staff are all amazing and caring people. I cannot fault anything and both of my parents are so happy to be there. Thank you to all of the staff and management for your outstanding care.

One of the main benefits of choosing Redleaf for my mother was that many residents were of Italian background and some team members also spoke key words.nBeing quite unfamiliar with the aged care sector, I wasn't sure what to expect and in hindsight still believe that communication and relationships are the foundation for a positive experience.nThe initial weeks were somewhat challenging or me as I tried to ascertain responsibility for mobility equipment, finding out about external services and so on.  It could have been significantly easier had the orientation period focused on finding out about what my mothers current abilities, interests, preferences are and so on. This ideally needs to be shared with the ALL the of nurses and be common knowledge. Often this wasn't the case.nIn total she only spent four months at Redleaf and although there were areas in which they could have improved, mainly around focus nursing model to enhance care and continuity for the residents, better communication channels and improved handover notes between nurses etc.nHowever in only just a few months our family built a positive rapport with the nurses and my mum even in her state of being unable to verbally communicate, showed us that she was treated with care and respect. I had no doubt of that and was so relieved as this is paramount.nSadly my mother passed away during her time at Redleaf which coincided with yet another wave of Covid, lock downs and so forth. Fortunately we were able to have mum stay in her own room, with her familiar nurses, and fellow resident best friend. Knowing that Redleaf offered palliative care meant we were able to be with her every minute until the very end.nEveryone at Redleaf was so incredibly supportive, accommodating and professional during what was the last couple of days of my mum's life on earth. I cannot express enough the feelings of gratitude for everything the team and nurses did for my mum and our family.nYou made the hardest part about losing my parent, that little bit easier, and for that I thank you from the bottom of my heart x

Recently my family was left with the dreaded decision to place my Aunty into an age care facility, we booked a tour of a few local facilities, Redleaf Manor was homely, lovely, the rooms spacious and the staff seemed very friendly, we were explained everything that we needed to know. lots of room to bring in my aunts personal belongings, this made my aunt feel right at home from the very first day. The menu looked delicious. Thank you for making this transition as easy as possible.

My father has been a resident of Redleaf Manor  for 5.5 years. My late mother was also a resident.nThe service , care , friendliness and compassion provided by all the staff is outstanding and the facility is always immaculate.nI am extremely happy  that my parents final years are at Redleaf Manor.

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