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Bluebird Airport Shuttle

  1. Tullamarine
  2. Tullamarine Transit Station
  3. Tullamarine Bus Station

Reviews, get directions and contact details for Bluebird Airport Shuttle

Bluebird Airport Shuttle

Story

Door to Door airport bus shuttle service to many destinations within Melbourne city, from hotels, apartments, universities, hospitals to train stations.

Address: 1/29 Barrie Rd, Tullamarine VIC 3043, Australia
Phone: (03) 9039 5500
ua.moc.elttuhsdribeulb@ofni
State: Victoria
City: Tullamarine
Zip Code: 3043


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 5:00 AM – 11:00 PM
Sunday: 5:00 AM – 11:00 PM

Update Info

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Reviews
We had no trouble at all with their service. We booked return tickets and both times we had very helpful and courteous drivers. I decided to change the return time by 1 hour later pick up and the change was accepted graciously and efficiently I did it a few hours before the scheduled pick up time. Of course, everyone has their own experience, but I wanted to say that there are positive experiences too.
The shuttle bus is late for more than 1.5hr while we wait in the cold winter night 11pm. All they did is keep asking us to wait more and more. No one apologise for this delay and keep blaming for the passengers not landing on time even though the flight number were provided in advance. There are also 4 other passengers waiting and the minimum waiting time is over 1hr as well. The driver and the customer service guy at the airport also doesn't understand English well enough to carry out this basic level service. I would highly recommend this company to SHUT DOWN.
No sense of punctuality and no customer service. First time pick up to go to airport arrived almost half hour late. Second time booked to go from airport back to the north part of the city. Half way the driver told my husband that the closet highway exit was closed and told my husband to get down in another suburb to take public transportation, in the middle of night. He paid for door-to-door service so of course he refused and honestly, the next exit was less than 10mins away from the drop-off point. Then the driver decided not to drop him off and instead traveled all the way down to the beach and finally drop him off after one and half hour after boarding it was 11pm no traffic. After he arrived we call the customer service but they just don't care and hang up disruptively with no apology. Trust online review and avoid this company.
Disgusting service. Was booked on the wrong shuttle despite having the confirmation for the one I booked for which resulted in me losing 2 hours of sleep and being stuck at the airport far longer than I would like. Was promised a refund and a reimbursement of the taxi fare I had to pay for as a result. Took over 3 weeks for them to begin responding to my numerous calls and emails. Consistently make empty promises to call you back but never do. Driver on the first trip was also incredibly offensive and dismissive of Australian cultures. Disgusting. Will never use again and recommend you do not also
If I could I would rate less. Booked in advance as I wanted to get home quick after a 25 hour flight. Had to wait more than 1.5 hours no bus arrived for the booked time. Was given false information when I called then was told the transfer would be there in 10 minutes everything I called them. Others in the same bus had been waiting even longer than me. It should be illegal to charge for this!!!!
Dreadful company. Booked our tour through Freedom Australia in the UK who booked through AAT Kings in Australia. On arrival told to look for Bluebird Airport Shuttle rep who took 15mins for us to locate, we were then walked to a stop where we waited a further 30mins for a minibus. It didn't help that we were last to be dropped off at our hotel. Not much fun after 24 hours of travelling. For our return we were asked to confirm 24 hours before transfer which we tried to do but they had no record of our booking. We contacted AAT Kings who contacted them and assured us of our booking for 7Am the following day. Ready at 7Am and no Bluebird shuttle. Again rang them and they said they couldn't find our booking. We ended up taking a taxi $66 lighter. But made the flight. Other travellers we spoke to had had similar experiences. Avoid at all costs.
We can only add on to the reviews already here. We had a terrible experience with Bluebird. We had to wait more than an hour for our bus to leave the airport and another hour plus driving to our destination. What could have been a 30 minute cab ride turned into nearly 2 and a half hours. With two sleepy kids we didn't arrive at our hotel until after 11 PM after landing at 8:30. We are eating the prepaid return trip cost to the airport and taking a cab rather than risk another miserable experience with this company.
Very unorganised service, driver had no idea who we were or where we were going, even though i entered all flight, accommodation & passenger information & prepaid. Drove past our hotel at least 3 times before we exited the bus, dropping off others as we travelled. The transfer from CBD to airport was worse; bus was a no-show, i was given three conflicting "pick up" times from a 30 minute window to a 20 minute window with them finally revealing the driver came to collect us outside of either of these times anyway! So we caught a taxi, paid a bit extra for this. And now im going to attempt to get a refund, but their contact details are not in any of the fine print -- I wonder why. Please don't use this service.
Unorganised and late pickup. Booked a shuttle for a midnight pickup from the airport. When I called the company, I was informed that the shuttle had just left the airport and the next available shuttle would arrive around 00:25. Ended up leaving the airport at 00:40. That's 40minutes after the scheduled pickup. Why bother asking for arrival time when we still need to wait that long for a shuttle?
Was very disappointed in the service on arrival. Booked with Melbourne airport shuttle and waited and waited. I rang them and was putnon hold for ages. Finally someone rang me to say they were merging with other companies and to catch the bluebird shuttlebus. Why were we not contacted beforehand to tell us this!? Then when bluebird shuttle arrived, no hello, no sorry for the delay, didnt say a word and was on his phone. Had to ask for the aircond to be put on as it was so hot in the van. Just a bit of costumer service please! Not impressed. I rang to double check the departure as i wasnt confident with them and she still told us the wrong place to wait. Driver wasnt friendly either again. Maybe some staff training on customer service would help!
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