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Bluebay Home Loans

  1. Osborne Park
  2. Osborne Park Finance

Reviews, get directions and contact details for Bluebay Home Loans

Bluebay Home Loans
Address: 3/14 Walters Drive, Osborne Park WA 6017, Australia
Phone: 1300 258 229
State: Western Australia
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I am SOOOO glad to cut ties with this “bank”. Talk about dodgy. Surprised they don’t charge a fee just for talking to them like they do for everything else. Rates are not competitive at all. Went through them initially because of their Deposit Assist when building our house- that access was the only good thing about them. Be prepared to totally manage your own accounts, make corrections and demand information in writing- oh and be talked down to and talked over all the time. For such a small team you would think they could work together and have flawless communication but no, that’s too much to ask. Their homeloan set up initially is not user friendly at all, online facilities are SO outdated and their discharge process was painful. Every time I re-arranged my loan (consolidated, fixed, discharged) I was not advised of all of the fees I would be up for and also interest rates were not honoured. Eg- a request to fix my loan was actioned based on the interest rate at the time. Paperwork arranged and signed...interest rates then changed prior to paperwork being processed. How convenient and not even mentioned until I asked why my confirmation letter were stating a different rate. Indicative figures were well off the mark for discharge settlement leaving me out of pocket (because of their non disclosed fees)...I may have lost out there but the money I will save being with an actual reputable bank where I have a better chance of them taking accountability for their actions will satisfy me a lot more. I now understand why the staff turnover there is high. There is a few more that need to move on too, seriously lacking in customer service.
7 years ago (06-03-2018)
Very unhappy with the service i am receiving. Not only did I get dodgy information from the finance broker Resolve, it has flowed on to incorrect informationnow from Bluebay. AVOID, AVOID, AVOID. We are told you owe this much, then it changes to this much. No documentation to support and when we push for something in writing and challenge them- it changes again. DONT risk it.
8 years ago (31-05-2017)
Very bad communication and buck passing when they stuff up.
7 years ago (19-12-2017)
Variety of products, friendly and outstanding customer service.
8 years ago (08-03-2017)
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