Beaurepaires Tyres Braeside

On the 28th November, I had a set of tyres put on my car. I came back and complained to the Manager that they had no grip and were dangerous. He said that the tyres would wear in and get better. Whilst travelling on a country road, I nearly lost control of my car, sliding on a straight stretch of road at 70 K.P.H. on bitumen . I rang up head office and told them the problem and said I was going to go to Consumer Affairs, and she said that the tyres were not suitable for my car, but remarked that I had already bought the tyres. I then rang Beaurepaires Braeside and the Manager was away on holidays. I spoke to the Assistant Manager, Dylan Ries, who listened to my complaint and said it didn’t sound right and to bring the car back. He replaced the tyres and apologised for the problem. I was very happy with the Assistant Manager Dylan Ries and how he resolved my problem and recommend dealing with him.
3 7 years ago (29-12-2017)

Rang to book for a puncture and was told to bring it in the afternoon after the morning rush. I waited as the mechanic located the puncture and made the repair all well within half an hour. When it came to pay he said it was on the house - lucky me, as I am certain this service normally carries a charge. I know where I'll be bringing my car when the tyres are ready for replacement. Thanks Beaurepaires Braeside.
5 7 years ago (20-11-2017)

Great service, office is clean and modern. Friendly guys and very helpful
5 7 years ago (27-11-2017)

Great customer service. Thanks Dylan
5 7 years ago (28-01-2018)

Put my car in requesting a new tyre be fitted and a sheared stud replaced. Was given the car back with only 3 studs in place. When I brought the car back they claimed staff weren't aware that it should be replaced and refused to fix the stud even though we brought the car back???? Offered no apology and blamed us for not knowing we needed to tell the boss not the staff we booked the car in with.
1 8 years ago (09-05-2017)