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Baskin Robbins

  1. O'connor
  2. O\'Connor Ice Cream, Gelato & Frozen Yoghurt

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Baskin Robbins
Address: 152-396 S St , O'connor 6163, WA, AU
State: WA
City: O'connor
Zip Code: 6163


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Reviews
Owner of this store is just plain rude. She berated junior staff in front of customers because they put regular sized scoops into a sundae instead of kid-sized scoops. She then took over serving, stuffed it all up and blamed the new staff member. They are constantly advertising for staff, and I assume the lack of retention is because this woman is just horrible. She quite obviously cuts sizes to save money, and can’t even be bothered getting off the phone when she serves people or yells at her staff. I check to see if she’s there now before going in because it is so much more pleasant without her, but unfortunately she hides out the back and pops out to yell at her staff.
Would definitely not recommend this place. The advertised price for the sunday we ordered was $10.90 when it came time to pay we were told it $13.90, when we questioned this they told that they have not updated the board yet, and when we questioned it further we were told by the staff that Baskin Robbins in a scam and people that come there deserve to be ripped off. I was a bit taken back by this response and I asked for the girl's name, but she refused.
Rudest store owner Ever! This lady has no idea of people skills and should not be allowed near children never mind owning an ice cream shop. Just look at the amount of negative reviews relating to her personally. Time to clean your filthy store or perhaps get a new job.
They don't have all the lactose free/vegan option stated on main site. Asked for a sample of the splice one and it was a slither. You could taste more spoon than splice. Daughter liked it. You need to have all vegan/lactose free options available. Some kids can't have dairy, or nuts, and the only other option was coffee!
3 weeks ago it was 9 45 and the girl told me she wasn’t serving anymore but they supposed to close at 10..I mean do they actually close at 10 and you can still make an order or was she just lazy and started cleaning earlier? Baskin n robins in south street
We had the most attentive lady at the shop today! Lucy was so nice and she made sure we took our time to taste the different flavours. Her customer service skills were great and we had a really nice time and delicious icecreams.
Eveytime I order using Uber eats or Door Dash, my order is wrong and half melted. In addition, whenever I have ordered in store I am met with very young staff members who are left to their own devices without proper supervision and are not trained properly. I feel sorry for the team who work at this store, they clearly need some training and guidance and their manager who I am assuming is the rude older female woman speaks awfully to patrons and her staff.
Absolutely amazing service! The staff were very nice to me, and could obviously see that i was struggling to make a choice, so they offered me a taster. The ice cream was creamy and delicious 5/5 stars, i will be recommending this store to my friends.
Paid $24 for 2 thick shakes and I got milkshakes that weren’t even filled up.. ok customer service but definitely wont be returning.
Literally drive somewhere else! Rudest owner or manager, simply asked to change the size of my one scoop cup to a takeaway container so she would make more money and instead she charges me for both and yells at me humiliating my in the store full of people so instead of a me trying to change my $5.50 scoop into a $12.50 takeaway container she charges me $18.50 which is even more than the two combined I don't know how I didn't catch that, was probably wanting to get out of there asap since she was so rude. Also a filthy location, disgusting for Baskin Robbin standards.
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