Bankwest

Terrible. Tried to set up a savings account, went into store to show passport. 2 weeks later I followed up when I hadn’t received a card or any email with my details. No response or follow up from Bank west. After I was on the long phone call, they said because I didn’t come into the store immediately to show ID I had to wait for a day without kids to plan a trip into the store because there isn’t one in my area now they said I have to start the application again. It was only a few weeks! Don’t bother. They said login with my original details and refill application but I need a customer number which I do not have. Such a huge waste of my time, I’m not going to even bother setting up the account now.

Poor service, can’t contact on the phone it says the call is progressing as we go over 20 minutes. Previously I got a call back and then he had to put me through to some one else and I was on hold for over 20 minutes. Try sending your money to another account! You will have to pay and fill out forms if it’s a decent amount!

Bankwest itself is great - this particular branch was poor in service.In summary, absolutely useless. The staff members working in the bank were taking their time and going at their own pace during lunch time while the line was growing. These two staff members of the same ethnicity serving another man of the same ethnicity, taking their time, while the line kept growing. I totally understand staff members need training, but there is a time and a place for that and during a busy rush hour is not the time or place. This branch needs a shake down by Management - when I was with one of the bigger banks and I needed to make the rare branch trip to perform a simple banking task, it didn't take over 40 minutes..

Would not recommend this company to anyone looking for reliability with a business account. Have tried to link my xero account for months, after several phone calls always speaking to someone different I received always a different answer with no calls back. After finally having enough I've closed the account and asked for statements for tax. After 3 weeks they are still unable to send them to me. Poor customer service, poor management skills. The last thing you need in business is for your bank to be a hopeless bank! Never again.

Very very poor customer service! No one cares why you are there i had to chase the up the staff on why i am in the Bank. Seeing the Manager. She is one short tempered with Zero negotiation skills let alone a friendly person! I wonder how she got such role. No wonder this bank is going backwards. I really should change banks!

Hopeless customer service once again from BankWest. Phone service centre tell me I have to go into branch to get service I need. Drive 30 mins to this branch, and they can’t help me. Bank elsewhere

One of the worse service I ever received from bank branch, first visit was a few weeks ago I was advised by female staff member that they short staff and cannot help me opening an account around 11.30am after waiting 30min, second visit was today I was advised that the branch is closing in 5 min and they cannot help me opening an account.. Great service wonder why they going backwards.

It say open Saturday on the website so I drove 25mn and the bank was closed..

This place is terrible! It's taken two weeks to activate a bank account with them. And when I tried calling to inquire what's taking so long they disconnected the phone. Shocking services here.

Need to change all staff from this branch. Very poor customer service. Otherwise please close this branch.