Auto Europe

Reviews, get directions and contact details for Auto Europe

About

Drive the world with www.autoeurope.com.au - Follow us for travel insights, exclusive car hire offers and exciting giveaways.

Story

Drive the world with Auto Europe!

Welcome to the official Auto Europe Australia Facebook page. Follow us for travel insights, exclusive offers and exciting giveaways.

Auto Europe has been a leader in worldwide car rental services for over 50 years and is now available for Australia to enjoy. Compare car hire in over 180 countries and 20,000 locations and get a car hire that suits you for the best rate available.

Just because you pay less for your car hire, doesn’t mean you should expect less. We take pride in having a customer service and reservations team that lives by one rule: "If you think that there is something more important than a client...then you need to think again." With an average of 8.1 stars on Trust Pilot - http://au.trustpilot.com/review/autoeurope.com.au- and many great customer testimonials, we live up to this rule… but this doesn’t mean that we are satisfied. We are always looking to get even cheaper rates and improve our service!

Try booking your next car hire with Auto Europe Australia and let us know what you think! We are here on Facebook on weekdays from 7am to 5pm to listen to you! Speak your mind on our service; ask car hire questions, share your travel stories, get involved in the games and give-aways or simply surf by for a casual chinwag.

Our phone lines are open 24/7 on 1300 656 601. You can also email us – have a look on our contact page to find the right address for your inquiry http://www.autoeurope.com.au/go/contact/. Wherever your car hire takes you, we’ll be there to help you out.

We invite you to discover the world with Auto Europe!

Mission

Auto Europe strives to provide you with competitive car hire rates and excellent service.

Products

Worldwide Car hire - http://www.autoeurope.com.au/go/car-hire/

Peugeot Leasing in Europe - http://www.autoeurope.com.au/buyback_home.cfm

Motorhome rental in Europe and North America - https://www.autoeurope.com.au/motorhomes.cfm

Address: 1/157 Walker St, North Sydney NSW 2060, Australia

Phone: 1300 656 601

Website

ua.moc.eporueotua@snoitavreser

State: New South Wales

City: North Sydney

Zip Code: 2060

Opening Hours

Monday: 6:30 AM – 7:30 PM
Tuesday: 6:30 AM – 7:30 PM
Wednesday: 6:30 AM – 7:30 PM
Thursday: 6:30 AM – 7:30 PM
Friday: 6:30 AM – 7:30 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 10:00 AM – 3:00 PM

Update Info

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Reviews

Used Auto Europe to hire a car from Euro Car. Even though on my conformation the balance was zero, Europe car charged me an extra 30% when I picked up car. They called is a Premium Location Surcharge and said all the car rental companies at Sydney airport charge this fee.

This a complete lie and a money grab. I have been renting cars from the airport for 20 years and this is the first time it happened. 

It is a clear cash grab and nothing can be found in writing support this so called Premium Location Surcharge.

As a matter of fact only 7 days earlier I hired a car from Enterprise (the booth next to Europe car) and there was no such charge. 

These people who work there, work with this bunch of thieves to generate extra revenue. Just like flight centre they all work on commission. 

Just a foot note, the car was not full, dirty and had rubbish throughout. 

Stay away from both Europe car and Auto Europe.

 7 years ago (14-03-2018)

Don't use this company.  They do not tell you all the costs you end up having to pay when you collect your vehicle.  We knew we had to pay a one way fee and were happy to do that, but were charged an extra AUS$112 location fee, plus a contract fee plus taxes! All this was not told to us until we went to collect the car at Enterprise.  Despite complaints Auto Europe say that this is correct. Definitely steer clear of Auto Europe - we will not use them again if they can't be transparent about the costs.

 7 years ago (15-03-2018)

Very poor customer service. Eben though payment details were entered and all seemed fine, the system did not make the booking right away and had no email confirmation whatsoever (even to say we will confirm your booking shortly or something similar). I had to call and (painfully) give my details for them to retrieve a voucher number. Very poor manners on the phone as well. I have been on hold for 5 minutes but I'm not sure if the customer service representative have hung up or not. And as i was writing the call dropped. Atrocious.

 8 years ago (08-01-2018)

AVOID LIKE THE PLAGUE!!!

Received confirmed reservation email with voucher. Then received many hours later 2nd email stating reservation not available and tried offering a more expensive option and stated . When questioned, they stated reservation was never confirmed - even though we had email to prove otherwise!
We have now been chasing for the charged amounts on our cards for multiple reservations cancelled for nearly 3 weeks. Have even received responses stating the amount has been refunded when it hadn't.
Even when a reservation is only booked and not confirmed they will charge your card.
Suggest to avoid the hassle as they are incompetent, incorrect, unable to follow through and tripping over themselves to do or get anything right: except caused issues and headaches for their (past) customers!
Far better car booking sites out there.

 8 years ago (08-01-2018)

Very deceptive pricing! I booked online and the balance due on delivery was 850 AUD..  i read the confirmation voucher fully to confirm what was excluded in the rental price and none of those items apply in my case. So i was expecting to pay the 780 AUD + the car seat which i booked (70 AUD). Upon arrival and checking in.. i ended up paying 1347 AUD!!  This is almost a 55% hidden cost. The checkin with with Europecar and the employee said that there is an airport fee, VRRF, local taxes which i had to pay and none of this is mentioned on the original booking confirmation

 8 years ago (04-11-2017)

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