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Aria Hotel Apartments - 4.5 star

  1. Southbank

Reviews, get directions and contact details for Aria Hotel Apartments - 4.5 star

Aria Hotel Apartments - 4.5 star
Address: 285 City Rd, Southbank VIC 3006, Australia
Phone: 1300 953 281
State: Victoria
City: Southbank
Zip Code: 3006


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Location wise, it's brilliant, so close to everything! Staff was also helpful. The first room i went to wasn't very clean, thankfully, the were kind enough to allow a room change. They're quite affordable but slightly under equipped. No towel railing and shower cap.
8 years ago (11-04-2018)
Location was brilliant, so close to everything! However the apartment we stayed in was very run down. Not very clean either. Both my partner and I didn’t get a hot shower once in the whole weekend stay the water was barely ever warm. The shower itself was pretty bad too, water sprays outside onto the floor tiles and you can’t move it. The pillows were absolutely shocking. We only had one room key, they told us the key was lost/broken so we had to leave the key with reception whenever one of us went out and the other was doing something else which resulted in a 30 minute wait minimum at the service desk both for dropping the key off and picking it up. Not overly impressed.
8 years ago (09-04-2018)
Good value for money for an apartment but slightly under equipped (no towel railing, no shower cap). Cleanliness was terrible especially the bathroom as the sink and shower cubicle is extremely mouldy. Looks like it hasn't been scrubbed down for months. Bathroom light was too dim. Carpets were dirty. Clean bedsheets and towels though. There's washing machine and dryer provided. Reception staffs need to learn the sizing of bed. 2 single beds = 1 king size, not queen size.
8 years ago (17-03-2018)
Had a great time staying at the Aria hotel apartment. Very clean apartment staff go that xtra mile to help. The reception staff very helpful and friendly. I would definitely stay at the Aria Apartment the next time I go to Australia. JO-ANNE TAYLOR 🇬🇧
8 years ago (24-04-2018)
Arrived at 2pm for check in, was told to wait 45 mins as last guests had trashed room. No apology or compensation - yet happy to take my $500 bond. An hour later we get to room and it’s filthy. Smelt of cigarettes and curry, looked as if had not been cleaned at all. Stains all over floor - red wine stain with bottle cap lying there, white stains on couch and pillows (disgusting), broken drawer hanging off hinges, broken toilet roll holder hanging off wall, bed was completely collapsing in middle and consisted of 2 different mattresses of uneven heights joined as a double bed, aircon was old and inadequate - could not cool entire 3 bedroom apartment so was hot and stuffy. Every room was dirty. The receptionist Hope was incredibly rude and had an attitude problem. We showed her photos and she blatantly did not care that we were unhappy with the standard of the room. Had to ask for complimentary late check out when she was offering it to everyone else but us - I think the fact that we were younger than the other guests checking in gave her the impression that our opinion was less valued and experience less important which is ridiculous. The stay was for my 21st birthday and almost ruined the entire night as I was so upset with the lack of cleanliness in the room, I felt as if I couldn’t touch anything and it made me so uncomfortable. We rang hotel management and they did nothing to help. Avoid this hotel if you want to have an enjoyable time.
8 years ago (08-04-2018)
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