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Reviews, get directions and contact details for Apple Sydney

Apple Sydney
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 367 George St, Sydney NSW 2000, Australia
Phone: (02) 8083 9400
State: New South Wales
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Reviews
11 June 2025nI asked the manager at the store who is also Asian lady, that I want to give a survey to my experience today. She doesn’t have and recommended me to do it here.nTerrible customer care !!!
This store is disappointing. Dropped off my phone for repair at 3pm. Apple tech advised it will be ready by 7:45pm tonight. Friday 28th March. Tech advised they close at 9pm tonight.nI unfortunately arrived at 8:07pm. Security guard closed the door on me and Sid everyone had to be out by 8pm.nHe won’t even look at my iPad screen showing I had an email from Apple Sydney that my iPhone was ready for pickup.nTotally ignored me and the rest of the staff store on the ground floor were totally in their own world.nnThere were still customers that I could see on the top floor. Level 2.nnTotal waste of my time.nObviously made an unwise decision to get my screen repaired here for $619.00 aud.
I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”
A bit of a mixed bag.nnI usually go on a weeknight and have mostly had good experiences with the staff. I do find the roaming kind of assistance a bit awkward sometimes though from the customer’s perspective. I never know who is supposed to be helping me. I haven’t had a bad experience with the Genius Bar either, they are usually pretty helpful in my experience.nnI went in during a peak period though and the store was a bit chaotic. I approached someone about buying a new iPhone and they were kind of rude to me, like they were annoyed I was there. They looked at their iPad told me the wait time was at least 45 minutes. I said I’ll come back another time then and went down to JB hi-fi at the Strand arcade. They were much more helpful and friendly.nnIf you’re trying to buy a phone that starts at $999 for the entry level model, you shouldn’t really be made to feel bad about it. I kind of don’t feel like going back in there now.
I went there for an Apple Vision Pro demo starting at 10:30am. It was 10:45am and I was still waiting for the “specialist”. It was annoying Not only because of the delay—which I did not expect from Apple—but also because I came all the way from the Northern Beaches. I left home with plenty of time to arrive on time, yet in the end, I had to leave because I had another commitment. In other words, I wasted time waiting for the specialist who never showed up.
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Directions to Apple Sydney with public transportation


Qvb, York St, Stand E 130 meters
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Clarence St at King St 130 meters
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Clarence St at Council Pl 170 meters
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Clarence St Opp Barrack St 190 meters
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Clarence St After Market St 190 meters
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