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Apple Sydney

  1. Sydney
  2. Sydney Electroni̇cs Store

Reviews, get directions and contact details for Apple Sydney

Apple Sydney
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 367 George St, Sydney NSW 2000, Australia
Phone: (02) 8083 9400
State: New South Wales
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
Reviews
I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”
I had a terrible experience at the Apple CBD location on multiple occasions:n1. I booked an appointment to change my iPhone battery, which was advertised as a “same-day service.” I arrived on time, but the staff were incredibly slow and unhelpful. One employee told me to come back the next day, despite my explanation that it was supposed to be a same-day service. He seemed uninterested in assisting me and showed no concern. In this day and age, being without a phone for an entire day is highly inconvenient.n2. On two separate occasions, I tried to buy an Apple Watch Series 10, but the service was just as bad. The staff were rude and unprofessional. It felt like they provided preferential treatment to Western customers while ignoring or delaying assistance for Asian customers like me. They didn’t provide clear answers to my questions or make any effort to help. I’ve even heard similar complaints from friends about the poor service at this location.nnThe staff at the CBD location urgently need to improve their attitude and customer service. I didn’t expect special treatment, just basic courtesy and assistance in answering my questions and helping me find the product I was looking for.nnIn the end, I bought the Apple Watch from JB Hi-Fi because I was so disappointed with the service at Apple CBD.
I visited the store to replace my battery, for which I paid $149. During the replacement, the staff accidentally broke my screen protector. When I requested a repair, they denied responsibility, stating they couldn't guarantee the screen protector. I was advised to speak with the store manager, Geoff, who was unhelpful. He mentioned it was in the terms and conditions, but when I asked him to show me, he made me wait 25-30 minutes. After reading just one unclear line, he rudely told me to read it online. I felt this response was dismissive and unprofessional, especially as Apple’s policy is to treat all customers equally. This experience caused me significant mental distress. I felt the store manager, Geoff, treated me disrespectfully, and his behaviour seemed discriminatory. I believe his actions were influenced by my Asian background, which caused me significant distress.
I picked up my iPhone 16 plus yesterday. One of Apple staff helped me out with setting up my phone and put a screen protector on. When I told him that I don’t have any Apple devices before, all I used are android devices, he showed his surprise and something that made me feel bad like I am an alien in the store. The first screen protector was failed because he asked me my one is iPhone 16. I told him plus. He didn’t get it and put the wrong one on. He acted like it was my mistake. He is Apple staff how he didn’t know it was 16 plus! The second time was alright but after I went home, I realised there is a tiny of fabric under the screen protector and many of them have been surrounded by the protector. I was not happy with that because I spent money, I expected it should have looked better.nI decided to come back Apple Store by the way to buy a phone case. I met Valerian. He is humorous, professional and respected his customer. He gave me an excellent service. He helped me replace other screen protector for my phone at 7:10pm even he already finished his shift at 7pm. I really appreciate him. Thanks Valerian.
Took my iPhone to Apple store as it all of a sudden had no connectionsignal lost. They said this can be fixed at about $550almost price of a new phone & suggested me to trade-in & buy a new iPhone. They charged me full price for a new iPhone & suggested me to transfer the data from old phone to new phone at my own time & come back within 14 days to drop the old phone & get the rebate$200 apple gift card.nOn return after a few days they say they cannot trade in the old phone, the manager was rude & did not listen to my request to check with staff who sold me the iPhone. They managed to charge me full price & also rejected the trade-in which is pure rip off. The staff that handles your complaints on a given day will never be visible the next day & the false verbal promises are never recorded, they never keep logs of customer or refuse to provide service from the same staff who managed your request. This should be reported to legal so that customer are not ripped off their hard earned money.nnDread carefully when dealing at any Apple stores, everything needs to be recorded for logging purpose.nWish I could give Negative stars.
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Apple Sydney map

Directions to Apple Sydney with public transportation

Qvb, York St, Stand E 130 meters
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Clarence St at King St 130 meters
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Clarence St at Council Pl 170 meters
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Clarence St Opp Barrack St 190 meters
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Clarence St After Market St 190 meters
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