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Apple Sydney

  1. Sydney
  2. Sydney Electroni̇cs Store

Reviews, get directions and contact details for Apple Sydney

Apple Sydney
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 367 George St, Sydney NSW 2000, Australia
Phone: (02) 8083 9400
State: New South Wales
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
Reviews
I recently bought a Mac Mini online and the experience was seamless! Purchased it last week and was kept up to day on which day to pick it up. Got the notification and went to the Apple store on George St. I was greeted by friendly staff and they said to sit and wait for a bit as someone was coming downstairs with my order. Sure enough, a few mins later someone came down, checked my ID and I got my Mac Mini! Great experience!
The biggest Apple Store I’ve been to so far. There are 3 levels and you can see literally every type of Apple devices that some of them I barely know. Interior design is always the same but the stair looks iconic and futuristic.
I had a very unpleasant experience at the Sydney Apple Store on 29 September 2025 at 7:37 pm.nnI was testing two different models of AirPods, spending about 30 minutes in total to compare sound quality and features. When I started trying the Live Translation feature less than two minutes in, a middle-aged male staff member black hair tied in a small ponytail, riding a scooter inside the store interrupted me in a very rude and unfriendly way.nnHe stared at me and said: “This is for trial, not for you to use!” and then asked another employee to take the headphones away. After that, he continued patrolling the store with sharp, hawk-like eyes, as if looking for the next customer to treat the same way.nnThis behavior was extremely unprofessional and made me feel very uncomfortable. I had originally planned to purchase, but after this experience, I completely lost interest. I walked out with no mood to buy anything at all.nnApple is supposed to be customer-first, but this was disappointing and disrespectful.nnHe stared at me and said: “This is for trial, not for you to use!” and then asked another employee to take the headphones away. This was extremely unprofessional and made me feel very uncomfortable.nnI fully understand demo units are for trial, but I was clearly just starting to test a new feature. Apple is supposed to be customer-first, but this experience was disappointing and disrespectful.
This is my worst shopping experience ever. This is the most unpleasant spending in the Apple Store ever. The bad attitude of several of the salesmen ruined my mood of the day. I came to your store to spend money, not to see you make a face of me. I want to trade in my old macbook. I've paid for it and I'm going to take my new macbook with me. Then the sales suddenly asked me to remove the sticker on the back of the screen. Let me deduct it? This sticker is not so easy to buckle. I need alcohol to sterilise paper towels. I'm at a loss in the store. What made me most angry was that a male salesman suddenly came. He told me righteously that I had to complete this job, and you should complete this before you trade in, and this is not our job to help you do it. Then why didn't you tell me this earlier? If you tell me in advance, I will definitely deal with it and come back to trade in. So let me deal with this problem with my bare hands in the store? Fortunately, the female salesperson who helped me trade in was better. She said that it was her problem. Find a disinfectant paper towel to help me wipe it clean together... again this is the worst shopping experience ever.
Very disappointed with the customer service from Sarina. The issue was not that my request was difficult or impossible — it was her attitude throughout the interaction.nnWhen I asked for a receipt from last year, she immediately told me it was impossible and only records from the past two months could be accessed. Her tone was impatient and dismissive, making it feel like she simply wanted to end the conversation rather than genuinely help. It was only after I challenged the information and explained that I had successfully obtained an older receipt before that she finally agreed to check.nnA good customer service representative should be willing to listen, verify information, and treat customers with respect, even if there are limitations. The lack of patience and willingness to assist was disappointing, especially at an Apple Store where a high standard of service is expected.
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Apple Sydney map

Directions to Apple Sydney with public transportation

Qvb, York St, Stand E 130 meters
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Clarence St at King St 130 meters
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Clarence St at Council Pl 170 meters
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Clarence St Opp Barrack St 190 meters
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Clarence St After Market St 190 meters
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