Active Physiotherapy Solutions

Reviews, get directions and contact details for Active Physiotherapy Solutions

Address: 1/222 Walker St, Bundaberg Central QLD 4670, Australia

Phone: (07) 4151 0106

Website

State: Queensland

City: Bundaberg Central

Zip Code: 4670

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

Was not particularly happy, the Dr was great; however, the receptionist wrote the wrong date on my card. The appt card stated that the appt was for the week after, not this particular day.
I was planning on cancelling anywho as my circumstances have changed. But when I received a confirmation text 10min before closing the day before the appt that I thought was not until the week after-I called soon after opening the next day to cancel.
I explained the incorrect date had been written on my appt card to the receptionist, to wish she showed no signs of apologising and stated a $40 fee was in place due to a short notice of cancellation. 
I understand the appts fill quickly; but when it is not my fault that I did not know the appt was on this day, I really do not see how it ia fair for myself to pay the fee. $40 is a fair amount of money to myself.
To be honest, this lack of care from the staff has deterred me from ever going there again, which is a shame, because the Dr really was lovely and helped me a lot even just in my first visit. 
I did not argue, as enough is happening at the moment and I did not feel like any fuss being made, so I paid the fee that afternoon, apologised to the staff for causing trouble, assured them that I would never usually miss an appt. In return? I got no apology. No sympathy. I understand we all make mistakes, so I was not upset that my appt card was written incorrectly, and was polite at all times. But I do wish they did the correct thing and at least tried to help me out, and take responsibility for what happened.
Sorry for the long winded review. But I have nothing but good to say about the Drs, but do wish the staff had a bit more care factor. And this is not me being rude, I just feel the need to be honest about my experience.

      
      
      
 9 years ago (11-11-2016)

Helen was great in getting my old body repaired after repeated running injuries.

 9 years ago (21-04-2016)

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Active Physiotherapy Solutions

Reviews, get directions and contact details for Active Physiotherapy Solutions

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